Jobs
>
San Francisco

    Guest Services Staff - San Francisco, United States - Aeg Worldwide Inc

    Aeg Worldwide Inc
    Aeg Worldwide Inc San Francisco, United States

    1 week ago

    Default job background
    Description

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

    Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

    If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

    VENUES HIRING:

    • The Regency Ballroom - 1300 Van Ness Ave, San Francisco, CA 94109
    • The Warfield - 982 Market St, San Francisco, CA 94102
    POSITIONS AVAILABLE:
    • GUEST SERVICES STAFF
    • USHER/TICKET TAKER
    • USHER SUPERVISOR
    POSITION INFORMATION:

    1. Guest Services Staff

    SUMMARY

    Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

    PRIMARY RESPONSIBILITIES
    • Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
    • Operate the various coat check rooms within established guidelines and procedures at the venue.
    • Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
    • Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
    • Seat guests and assist ADA patrons.
    • Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
    • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
    • Monitor venue during guest arrival and exit to comply with fire department safety regulations.
    • Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
    QUALIFICATIONS
    • A minimum education level of: High School Diploma or its equivalency
    • A minimum of 1-2 years of related work experience
    • Ability to work in varying conditions
    • Ability to lift 50 lbs. without assistance
    • Positive attitude with superior customer service skills
    • Ability to stand, walk, and climb stairs for long periods of time
    PREFERENCES
    • Previous experience working in events and knowledge of the music industry preferred
    • Availability to work nights, weekends, and holidays as needed according to venue schedule.
    2. Usher/Ticket Taker

    SUMMARY

    The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

    PRIMARY RESPONSIBILITIES
    • Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
    • Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
    • Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
    • Display a calm and attentive demeanor when rectifying issues with guests.
    • Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
    • Control access points to prevent unauthorized entries.
    • Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
    QUALIFICATIONS
    • A minimum education level of: High School Diploma or its equivalency
    • A minimum of 0-1 years of related work experience
    • Able to work efficiently in a fast-paced environment
    • Exemplify a strong commitment and willingness to provide excellent customer service
    • Maintain a neat, clean and professional appearance
    • Possess strong interpersonal and communication skills
    • Sound judgement; able to make sound decisions
    • Available to work evenings, weekends, and holidays
    3. Usher Supervisor

    SUMMARY

    The Usher Supervisor will be responsible for supervising the usher staff to ensure a superior level of guest service is provided to the guests / customers at the event.

    PRIMARY RESPONSIBILITIES
    • Supervise usher staff and daily operations and attend supervisor meetings.
    • Prepare and conduct Pep Rallies and pre/post show briefings.
    • Respond to and problem solve guest complaints and/or concerns.
    • Monitor and report all policies and procedures violations; conduct progressive employee counseling with advisement from Assistant House Manager and House Manager.
    • Respond to and manage guest behavior issues based on the 1-2-3 approach.
    • Communicate with Security base via radio with earpiece if guest behavior requires and escalated response by that department.
    • Problem-solve guest ticketing problems in the lobby and at the seats when Ushers have an issue.
    • Communicate via radio with earpiece to box office for assistance in resolution.
    • Assist in relocation of guests with special needs, i.e., ADA guests, based on seat locations provided by box office.
    • Communicate via radio with ear-piece within the department and with other departments regarding issues including but not limited to ticketing, guests with special needs/ADA, guest behavior, guest injuries/illness, broken equipment, safety hazards, VIP guests, etc.
    • Monitor uniform inventory and supervise uniform issue (usher) positions.
    • Prepare and conduct group interviews and training sessions
    QUALIFICATIONS
    • A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
    • A minimum of 4 years of related work experience
    • A minimum of 4 years work experience as an usher
    • Available to work nights, weekends and holidays
    • Excellent interpersonal, communication, and problem solving skills
    • Excellent customer service skills
    • Ability to effectively supervise, motivate and lead a productive team
    Pay Scale: Pay Scale varies dependent on venue.
    • Guest Services Staff: $
    • Usher/Ticket Taker: $
    • Usher Supervisor: $23.00
    AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.
  • Sutter Health

    Staff Nurse Ii, Emergency Services

    14 hours ago

    Sutter Health San Francisco, United States

    **Organization**: · CPMC-California Pacific Med Center Van Ness · **Position Overview**: · Accountable for the assessment, coordination delivery and evaluation of nursing care, including direct patient care, patient/family education and transitions of care in an acute patient set ...

  • Sutter Health

    Staff Nurse Ii, Emergency Service

    1 week ago

    Sutter Health San Francisco, United States

    **Organization**: · CPMC-California Pacific Med Center Van Ness · **Position Overview**: · Accountable for the assessment, coordination delivery and evaluation of nursing care, including direct patient care, patient/family education and transitions of care in an acute patient set ...

  • Skyline Solutions

    Service staff

    3 weeks ago

    Skyline Solutions Republic, PA, United States Freelance

    **Welcome to WISAG, one of the leading service companies in Germany for the areas of aviation, facility, and industry. With over 50,000 employees, we are dedicated to providing top-quality services every day.** · At WISAG Catering, we specialize in communal catering. We implement ...

  • Oceanic Ventures

    Service staff

    3 weeks ago

    Oceanic Ventures Rodeo, CA, United States Freelance

    **Your Responsibilities**: · **Welcoming** · You are the first person our members see and hear on the phone. You greet our members, take in trial trainings, and pass on appointments to your trainer colleagues. You are also responsible for the organized check-in process. · **You a ...

  • California Governor's Office of Emergency Services

    Staff Services Analyst

    1 week ago

    California Governor's Office of Emergency Services Solano County, CA, United States

    Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for e ...

  • Department of Rehabilitation

    Staff Services Analyst

    1 day ago

    Department of Rehabilitation Alameda County, CA, United States

    This Job is located in the City of **OAKLAND**. · Under the supervision of the Staff Services Manager I/Team Manager in the Vocational Rehabilitation Employment Division, the Staff Services Analyst (functional job title of Work Incentives Planner) performs a variety of analytical ...

  • Prison Industry Authority

    Staff Services Analyst

    1 week ago

    Prison Industry Authority Solano County, CA, United States

    Under supervision of the Prison Industries Manager (General) (PIM), the incumbent performs Healthcare Facilities Maintenance (HFM) research and analytical functions in support of the overall work activities of the Industry Employment Program (IEP) at their assigned Institutions. ...

  • State Coastal Conservancy

    Staff Services Analyst

    1 week ago

    State Coastal Conservancy Alameda County, CA, United States

    "Love the California coast, the environment, and are you looking for a career in Human Resources?" We're looking for a positive and motivated individual to make an impact in this role by providing employee services in the following: · - ** Talent management** - recruiting new hir ...

  • Aeg Worldwide Inc

    Guest Services Staff

    4 days ago

    Aeg Worldwide Inc San Francisco, United States

    Work at AEG · **Guest Services Staff - Goldenvoice SF** · Guest Services Part Time AEGLV3928 * **GUEST SERVICES** · **USHER/TICKET TAKER** · **USHER SUPERVISOR** · **VIP COORDINATOR** · Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, c ...

  • State of California

    staff services analyst

    2 weeks ago

    State of California San Francisco, United States

    Job Posting: Peer Support Specialist · Department of Rehabilitation · JC Peer Support Specialist · STAFF SERVICES ANALYST $3, $5,744.00 per Month · Final Filing Date: Until Filled · Job Description and Duties · This is a continuance of previous advertisement originally pos ...

  • American Red Cross

    Blood Collection Staff/customer Service

    2 weeks ago

    American Red Cross Oakland, United States

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_ · Join us—Where your Career is a Force for Good · **Job Description** ...

  • teamworkonline

    Guest Services Staff

    2 days ago

    teamworkonline San Francisco, United States

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and ...

  • Northstar Memorial Group

    Staff Assistant, Funeral Services

    1 week ago

    Northstar Memorial Group San Mateo, United States

    NorthStar Memorial Group is seeking a Staff Associate at Skylawn Funeral Home in San Mateo, CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families ...

  • Live Fit Gym & Wellness Spa

    Manager Medical Staff, Medical Staff Services,

    2 days ago

    Live Fit Gym & Wellness Spa San Francisco, CA, United States Full time

    Attention all Wellness and Massage Managers · We are looking for Full Time Administrative role in our Wellness Club · We're a full-service boutique-style health club specializing in Wellness and personal training services. We procure a high-end experience and welcoming community ...

  • La Petite Baleen

    Customer Service/office Staff Representative

    1 week ago

    La Petite Baleen San Bruno, United States

    La Petite Baleen Swim School in San Bruno is hiring a Customer Service/Office staff representative. We are looking for someone to work in our front and back office. · Open shifts: · - Friday 2:00 pm - 8:00 pm · - Sunday 8:15 am - 1:15 pm · Some of the Responsibilities include: · ...

  • Department of Transportation

    Staff Services Manager Ii

    6 days ago

    Department of Transportation Alameda County, CA, United States

    Under the direction of the Office Chief of Business Operations, Staff Services Manager III, the incumbent, Staff Services Manager II, has overall responsibility for managing, directing, organizing, and planning the Facilities, Logistics, Security and Building Safety operations. S ...

  • Department of Transportation

    Staff Services Manager I

    1 day ago

    Department of Transportation Alameda County, CA, United States

    Under the administrative direction of the Deputy District Director of Administration (DDDA), the Discipline Services Manager, a Staff Services Manager I (SSM I) (Specialist) provides detailed advice and technical guidance to managers and supervisors regarding complex and sensitiv ...

  • Department of Transportation

    Staff Services Manager I

    1 week ago

    Department of Transportation Alameda County, CA, United States

    Under the general direction of the Assistant Office Chief, Office of Business Operations a Staff Services Manager II, The incumbent has the overall responsibility for overseeing multidisciplinary staff levels for the District 4 Security, Building Safety and Fleet Operations, incl ...

  • State of California

    staff services manager i

    2 weeks ago

    State of California San Francisco, United States

    Job Posting: Records Manager · CA Coastal Commission · JC Records Manager · STAFF SERVICES MANAGER I $6, $8,398.00 per Month · Final Filing Date: 1/12/2024 · Job Description and Duties · The California Coastal Commission (Commission) is seeking a Staff Services Manager I t ...

  • State of California

    staff services manager i

    17 hours ago

    State of California San Francisco, United States

    Job Posting: Staff Services Manager I · Public Utilities Commission · JC Staff Services Manager I · STAFF SERVICES MANAGER I $6, $8,398.00 per Month · Final Filing Date: 6/1/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Descri ...