Customer Service Associate - Hoboken, United States - Health Recovery Solutions

Description

**Customer Service Associate (Hourly Position)**

at Health Recovery Solutions Hoboken, New Jersey HRS is looking to add a Customer Service Associate to our growing team. As a member of the team, you will work in the warehouse alongside the logistics team and you will aid in responding to and resolving incoming emails. You will play an important role in supporting, communicating with, and assisting clients while responding to hardware and logistics issues. This is a full-time hourly position

**Who you are**

You have experience in a customer facing role, and you are passionate about taking on new challenges. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via phone and email.

**What you'll be doing**

Being the face of the company and providing seamless support to our clients and patients daily

Engaging with clients and patients seeking information on their inventory and shipments

Work with customers to resolve issues on the first interaction, follow-up with those requiring additional information, and escalate any discovered issues if necessary

Provide shipment updates to clients using UPS worldship

Use internal tools and systems to manage a productive workflow

Document all communications with customers to promote a consistent experience across all touch points

Contribute to the achievement of team goals and outcomes

Having the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client success

**What we're looking for**

Outstanding interpersonal written and verbal communication skills

Must possess a can-do attitude where no task is too large or too small

Excellent time management and follow-up skills

Willingness to learn

Someone who can think outside the box when troubleshooting issues

Someone who enjoys taking initiative

A highly motivated and organized individual who can ensure deadlines are met.

Exhibit strong listening skills and the ability to stay focused on the Customer Experience

**What we offer**

Competitive salary commensurate with experience

Flexible hours and work environment

Paid vacation

100% paid medical plan

3 months paid parental leave

Medical, dental, vision, disability, and life insurance packages to fit your needs

Flexible spending account for medical, commuter benefits

401(k) savings plan with company match

Unlimited snacks, coffee, and drinks

Catered team lunches

Monthly employer-sponsored happy hours

Quarterly team bonding activities

Company-sponsored events

HRS monthly book club

ZogSports Team

The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Health Recovery Solutions are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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