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Customer Service Representative - Grand Rapids, United States - Ally Logistics
Description
**Customer Service Representative**
Grand Rapids, MI
Full-Time
Sales
Customer Service Representative
Ally Logistics is a fast growing, full service freight transportation / logistics company. We are looking for candidates who not only work hard but also share our values of honesty, integrity, and respect for others. Although our work environment is fast paced, our culture remains fun and laid back. We take our business seriously, but understand that enjoying what you do is a key to long term success. We are looking to grow our team and would love to hear from you
**Job Description**
*****FULL TIME, SHIFT HOURS 8AM - 5PM M-F*****
We are currently looking for disciplined, competitive and highly self motivated individuals to add to our team This position will help you build the foundation for what can be a highly lucrative career in the fast paced and rapidly expanding logistics industry.
Duties include but are not limited to:
Obtaining shipment updates from contractors
Answering Phones (high call volume)
New Order Data Entry
Load Scheduling
New Carrier Data Entry
Providing shipment updates to sales team & directly to customers
Success in this position may open paths to other positions within the company. Retaining and cultivating talent is a top priority at Ally Logistics and we look to promote outstanding individuals early and often
Employee Benefits include:
Health Insurance Plan
Dental Insurance Plan
401K Plan w/ Employer Match
Life Insurance Plan (100% employer paid)
PTO Plan (3 weeks PTO for new employees)
Gym Membership Employer Contribution
Qualifications:
A successful candidate must possess the following traits / skills:
Minimum 2+ years of college / post-secondary education. Degree preferred but not required.
Computer proficiency (40 WPM+ typing, familiarity and speed with basic Windows app)
Must be organized & detailed oriented
Strong multi-tasking skills required
Excellent written & verbal communication skills required
Ability to thrive under pressure and deadlines
Must be a problem solver