Lead Patient Service Representative - Grand Rapids, United States - Corewell Health

Corewell Health

Verified Company

Grand Rapids, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Organizes and directs day-to-day clerical function in the delivery of quality health care services. Provides leadership and guidance to clerical staff.

Essential Functions:

Leads team in workflow processes and may provide input to performance feedback process if/when necessary.
Problemsolves for other Patient Service Representatives and clerical support staff in department/practice.
Serves as main point of contact for Providers in identifying and addressing operational issues.
Oversees and manages productivity, performance and quality metrics.
Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications:

Required High School Diploma or equivalent
Preferred Associate's Degree
10 years of relevant experience typically gained through skills/ knowledge / abilities of related experience Required

Physical Demands:

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally

Forward Bend

Standing: Seldom

Forward Bend

Sitting: Occasionally

Trunk Rotation

Standing: Seldom

Trunk Rotation

Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom

Reach

Above Shoulder: Seldom

Reach
- at Shoulder or Below: Seldom

Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/

Hand Dexterity:
Frequently

Visual Acuity 1

[None = No; Seldom = Yes]: Seldom

Primary Location
SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name
Outpatient Registration - Butterworth/HDVCH Emergency

Employment Type
Full time

Shift
Night (United States of America)

Weekly Scheduled Hours
40

Hours of Work
Variable

Days Worked
Monday to Friday

Weekend Frequency
Variable weekends

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category._
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team._