Assistant Manager - Los Angeles, United States - Career Strategies, Inc.

Career Strategies, Inc. Los Angeles, United States

1 week ago

Description

Summary

This position is responsible for assisting with the overall upkeep of the property, vacancies and leasing office, its daily operations, as well as providing excellent customer service and fulfilling both resident and prospect needs.

Responsibilities

Support and assist Property Manager and Leasing Office and Maintenance Teams as needed to accomplish goals and maintain a healthy working environment and pleasant community to live and/or work at
Help coordinate resident move-in and move-out processes
Perform rent collection from residents
Depositing of rents
Perform regular property management data entry on property management software, including posting rent payments and move-in monies
Assist in various projects, including community and resident improvements, vacancy turnovers and various operational tasks
Perform filing and management of resident files; maintain accurate and secure filing system
Create work orders based on resident concerns and deliver to the appropriate party (i.e., Lead Maintenance Technician) to ensure timeliness of completion and follow-up to ensure resident satisfaction, as well as monitor if additional work is pending through to completion
Manage resident relations and address all concerns in a timely manner as needed
Tour the units with prospective residents, as well as accompany contractors and vendors to the specified work area(s) on the property when needed
Perform verification of employment, residency, personal references, and credit for prospective resident applications as needed
Serve, post and mail resident notices or legal notices/letters as directed
Order and prepare welcome bags for new residents as needed to keep up with move ins
Answer phones in a professional, friendly, and helpful manner
Keep in effective communication and provide clear direction to onsite security team (where applicable) to avoid complacency
Document and process OUI (Occupied Unit Improvement) requests as needed or directed by the Property Manager/City Violations
Perform community inspections along with the Property Manager/Team and obtain at least two (2) bids for needed improvements and follow through until approved/completed
Provide training to the Community Management Team (includes maintenance, porters, and leasing office team members) and continue with any training and coaching as is necessary or requested by management

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