-
Servicing Representative/international
1 week ago
International Union, UAW Pico Rivera, United States**International Representative/Servicing Representative - UAW Region 6** · UAW Region 6 represents over 100,000 active and retired members in Alaska, Arizona, California, Hawai'i, Idaho, Nevada, Oregon, Utah and Washington organizing for worker power and social justice. · Servici ...
-
Customer Service Representative
13 hours ago
USZOOM/iPostal1 Montebello, United StatesWe're **iPostal1** and we're in growth mode · This is an exciting time to join our team. Headquartered in New York, we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for professional, upbeat, Custome ...
-
Patient Service Representative
1 week ago
My Best Homecare Santa Fe Springs, United States**LOS ANGELES AREA APPLICANTS ONLY.** · **THIS IS NOT A REMOTE WORK POSITION.** · My Best Homecare is a well-established Home Respiratory Medical Equipment provider for almost 2 decades in California. We are currently looking to hire a permanent full-time position Patient Service ...
-
Customer Service Representative
1 week ago
Future Mobility Products Santa Fe Springs, United States**About us** · We are tenacious for growth and results. We are agile, nimble and our goal is to assist the disabled to participate in all of life, in family, work, and society. · Our work environment includes: · - Growth opportunities · - Lively atmosphere · - Fast Pace · - High ...
-
Client Services Representative
1 week ago
Grafico, Inc Santa Fe Springs, United StatesSeeking a dedicated and professional Client Services Representative (CSR) to serve as the primary point of contact between our valued clients and our dynamic team. The CSR will play a crucial role in ensuring the seamless flow of information, providing top-notch customer service, ...
-
Customer Service Representative
1 week ago
Abbott Label Inc. Santa Fe Springs, United States**Company Statement** · - Abbott Label is a family-owned label manufacturing company with plants in Texas, California, Georgia, and Illinois. We have an immediate opening in one of our fast-paced California locations for a high-energy person that wants to join a winning, financia ...
-
Customer Service Representative
1 week ago
Vesta Foodservice Santa Fe Springs, United StatesVesta Foodservice Headquartered in Southern California is a leading foodservice distributor of fresh produce, dairy & specialty grocery items; with double digit growth in sales and double digit growth over the past 10 years, 800+ employees covering the distribution area of Northe ...
-
Customer Service Representative
1 week ago
Lakin Tire West, LLC. Santa Fe Springs, United States**Overview** · Lakin Tire goes the extra mile to serve you. Our company was built on a philosophy of exceptional customer service - it's in our DNA and at the heart of everything we do. The Lakin Tire Customer Service Representative will ensure that both our internal and external ...
-
Customer Service Representative
1 week ago
Plastic Connections, Inc. Santa Fe Springs, United StatesThis CSR is a technical position that demands a detail-oriented individual who will be responsible for: tracking, planning, and communicating with different departments, salespeople, and management; meanwhile working alongside various entities. · As a CSR, you will coordinate wit ...
-
Customer Service Representative
1 week ago
Great American Logistics & Distribution, Inc. Santa Fe Springs, United StatesJob Overview: · **Duties will include**: · - Basic order processing abilities - actioning orders, printing labels, creating BOLs, tracking shipments. Sorting labels, filing, scheduling pick-ups. · - Consistently processes orders in an accurate and timely manner, minimizing delays ...
-
Customer Service Representative
1 week ago
Midas BARSTOW 1171 Santa Ana, United States Customer Service (Full time)CUSTOMER SERVICE REPRESENTATIVE · GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO · ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER · (IF RETURNING CUSTOMER VERIFY INFO) · GET VEHICLE INFORMATION YEAR, MAKE AND MODEL · GET DETAILED DESCRIPTION OF CUSTOMERS CONCER ...
-
Customer Service Representative
1 day ago
A-1 Home Care Agency Whittier, United States**Job Summary**: · Our Professional Healthcare Company is looking for an experienced Customer Service Representative (CSR) with a minimum of 2 years · **Hours**: 9:00am to 11:30am · **Days**:Monday-Wednesday-Friday · Call Center experience or Marketing Experience or B-2-B Experie ...
-
Customer Service Representative
1 day ago
Team Proximity Downey, United States**Benefits**: · - Bonus based on performance · - Flexible schedule · - Opportunity for advancement · - Training & development · - Tuition assistance · **Benefits/Perks** · - Competitive Pay · - Professional Development · - Job Stability in a growing industry · - Performance based ...
-
Customer Service Representative
1 week ago
Pablo Sanchez - State Farm Agent Downey, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Customer Service Representative
1 week ago
Red Label Enterprises Downey, United StatesAre you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further Red Label Enterprises, a leading marketing firm for the past _21 years_, is seeking vibrant and energetic individuals to join our team. ...
-
Key Auto Insurance Pico Rivera, United StatesWe are seeking an Insurance Agent/Customer Service Representative · **Responsibilities**: · - Build personal relationships with customers and anticipate their insurance needs. · - Provide customer service · - Prepare insurance proposals; · - Take care of customer requests, policy ...
-
E-commerce Customer Service Representative
1 week ago
Anaa Inc Montebello, United StatesPlease upload your resume if available and schedule an interview for Monday, Tuesday, Thursday, or Friday. Kindly notify us through the Indeed communication system of your preferred day for the interview to ensure a smooth process, and we will create an appointment for you. If yo ...
-
25/hr Customer Service Representative
5 days ago
Red Label Enterprises Montebello, United StatesAre you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further **Red Label Enterprises**, a leading marketing firm for the past _21 years,_ is seeking vibrant and energetic individuals to join our te ...
-
La - Customer Service Representative (Csr)
5 days ago
Highlight Motor Freight Inc. Santa Fe Springs, United StatesHighlight Motor Group USA · Santa Fe Springs, CA · **Highlight Motor Group **is one of the largest and fastest growing transportation companies in North America. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. In ...
-
Customer Service Representative
13 hours ago
GTRACING INC Monterey Park, United States**About Us**: · GTRacing is a wholesale & distribution company in the office product furniture industry located in California. We specialize in gaming chairs, desks, and related peripheral development and sales business. Our customers cover the United States and the world, and we ...
Customer Service Representative - Pico Rivera, United States - Bay Cities
Description
Customer Service Representative
Description Bay Cities, an Employee Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.
**Our Mission**
Our Passion Powers Your Product
**Our Values**
Creativity: Our ideas create Client success.
Passion: We have heart with a Customer Service attitude.
Integrity: We honor our business & planet with sustainable practices.
Responsible: We own it
Safe: Our safe work habits protect us all.
**SUMMARY**
The Client Service Representative communicates with customers, estimates and enters orders, and performs a variety of additional activities that facilitates excellent customer relationships and supports effective manufacturing and shipping operations. The role maintains an ongoing relationship with selected customers and sales staff. The role also incumbents utilized knowledge of products and product availability to provide a communications link to the customer.
**JOB FUNCTION/PURPOSE**
Records and processes orders and/or inquiries received by email, telephone, and/or through customer personal contact.
Provides pricing, availability, and schedule information within established guidelines. Negotiates delivery date, when necessary.
Suggests alternative products or services to meet customer needs.
Schedules deliveries and assists sales/design, if necessary, to get a sample out to the customer.
Checks and approves credit within established limitations and confirms orders.
Obtains resolution of routine customer complaints and issues.
Serves as communication link between customers and sales staff to assure responsiveness.
Tracks order activity and alerts appropriate staff of any potential delivery problems.
Tracks warehouse inventories and replenishments.
Handles multiple accounts of small to medium customers with varying degrees of complexity.
Accurately enters customer orders into the ERP (Amtech) system. Verifies pricing and production specifications are current.
Assists in arranging artwork/labels, when necessary, to ensure timeliness of order.
Communicates status of orders to customers in a timely manner; works to de-escalate customer situations, to re-educate customers and to reset customer expectations.
Communicates order changes to the Production, Design, and Shipping teams.
Produces estimates and quotations for customers on an as needed basis.
Coordinates warehouse inventories, reorder and ship quantities based on established parameters.
Works to improve company collection rate and when required, interacts and works with various departments to resolve payment and credit issues.
Performs duties in a safe manner as applicable to this position. Examples may include proper use of personal protective equipment, participating in safety activities such as meetings and training, maintaining work areas to avoid hazardous conditions, and reporting unsafe conditions or behaviors.
Tracks warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzes monthly usages and re-stocking per customer.
Enters design requirements into CRM to initiate new design projects as needed.
Closes orders in CRM upon receipt of PO or contract.
Creates spec and monitors inventory for packout.
Performs other related duties as assigned.
Requirements **EDUCATION, EXPERIENCE & COMPETENCIES**
High school diploma or GED required; college degree preferred.
Five (5+) years of customer service experience in a manufacturing setting, preferably in the corrugated industry.
Excellent phone etiquette and courteous, professional communications with customers and team members.
Ability to perform math functions including work with fractions, manipulating and recording figures to provide accurate quantities and estimating.
Ability to multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and customer demands.
Strong attention to detail; highly organized.
Proficient in MS Office, Excel and PowerPoint. Experience with Amtech Business System a plus.
Valid Driver's License with DMV evidence of good driving record.
**Core Competencies**
High ethical standards. Models and supports organizations goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids pointing fingers. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.
**OTHER**
US Persons Only (US citizens, lawful permanent residents, refugee or asylee all require proper identification and documentation).
Up to 25% travel required.
Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
Work environment includes front-office and manufacturing in California. The noise level in the work environment is usually moderate.
Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.
Bay Cities Corporation is an Equal Opportunity Employer. M/F/D/V