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    End User Support Specialist - Dallas, United States - BravoTECH

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    Description

    This role does NOT Accept c2c candidates or candidates that need sponsorship now or in the future-meaning no h1b/cpt/opt

    Location: Addison, TX

    Onsite 4 days every other week.

    Onsite

    • Two years experience with Active Directory, Microsoft Windows 7/10, Microsoft Office suites, VPN, Exchange, iOS and Android Mobile Devices, TCP/IP printers and HP/Dell laptops and desktops.
    • Prior call center experience, knowledge of ITIL and project management is preferred.
    • Healthcare experience is a plus as well as an understanding of HIPAA and security protocols to protect PHI is a requirement. would be a nice to have. medical lingo would be potentially used.
    • College graduate, equivalent certifications and/or work experience.
    • A+, MCP or MCSE desired.
    • **General understanding of networking. conversing only.**
    • Need experience with Password Resets
    • General understanding of IP's, LAN's, WAN's and other networking responsibilities
    • Medical lingo will be common from nurses, doctors and other staff - experience in healthcare industry preferred.


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