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    General Manager - Houston, TX, United States - Cscgeneration

    Cscgeneration
    Cscgeneration Houston, TX, United States

    1 week ago

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    Description

    With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table–and the culinary expertise and inspiration to go along with it.

    Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

    The Interim General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey during an interim determined time frame.

    The Interim General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team.

    This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees.

    The Interim General Manager reports to the District Manager.

    Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.

    Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

    Manages the complete operations of the store. Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.
    Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.
    Completes the store schedule optimizing allocated hours to meet retail and culinary goals.
    Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

    Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

    Manages inventory, controls shrink, retail supply and culinary expenses.
    Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.
    Accurately records time worked according to SLT policy.
    Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

    Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.

    Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.
    Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
    Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
    Ability to lift and/or move merchandise weighing up to 35 lbs.
    3-5 Years of progressively responsible retail management experience.
    Experience training others and holding teams accountable.
    Proven financial management skills.
    Food Handler or Food Manager Certification.
    Familiarity with MS Office Suite (Word, Excel, Outlook).
    This job description is not an employment agreement or contract.

    CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

    CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations.
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