General Manager - Houston, United States - Legacy Funeral Group, LLC

Legacy Funeral Group, LLC

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The General Manager will foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.

Manage the daily operations of a single location and single line of business within the Funeral Home industry.

Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Essential Functions and Competencies

Develop an annual business plan.
Work with local and Market Leadership to develop an annual business plan and budget as well as financial, production, and revenue goals.
Accountable for monitoring and achieving annual financial goals.
Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
Manage the daytoday activities ensuring ontime services that exceed client family expectations.
Resolve moderately complex problems; provide resolution guidance to supervisors and empower accountability.
Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
Develop, communicate, and monitor goals, priorities, processes, and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities.
Effectively communicate Company and Market strategies, values, and goals to location staff.
Collaborate with Manager for resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Develop a strong, trusting, and reliable team by understanding team members career aspirations and providing assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback.
Develop frontline supervisors' proactive and collaborative management style to increase employee engagement and minimize turnover.
Monitor training and licensing requirements ensuring staff is retrained/licensed prior to expiration.
Discipline staff as necessary and discuss terminations with Market Leadership if needed.

Communication Skills

Good written and verbal communication skills needed for interactions with grieving families, coworkers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
Collaborate and encourage idea sharing with coworkers, work well independently and with a team
Look for new ways to resolve problems and improve processes
Communicate in a timely and effective manner with manager
Proactively contribute to group objectives; volunteers to help others as needed
Interface well with personnel at all levels

Supervisory Responsibility
***This position is responsible for the management of the funeral home/cemetery/or facility staff.

Required Education and Experience

High School Diploma or equivalent required
Associate's Degree in Mortuary Science or Bachelor's degree in Mortuary Science where required by state law
At least five (5) years industry experience in the applicable discipline with progressively increased responsibilities. Funeral Home management should understand industry competitive pricing, demographic patterns, and market competition
At least two (2) years' experience managing people or projects required; budgeting and expense control experience strongly preferred
Knowledgeable in Financial and Business acumen

AAP/EEO Statement
***Legacy Funeral Group, LLC. (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.