General Manager - Houston, United States - Hueman PE Talent Solutions

Hueman PE Talent Solutions
Hueman PE Talent Solutions
Verified Company
Houston, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As the General Manager, you will:

  • Provide leadership and direction to all departments, including operations, logistics, administration, sales, inventory management, and customer service.
  • Identify new opportunities for revenue growth, cost optimization, and operational efficiency improvements.
  • Manage budgeting, forecasting, and financial reporting processes to monitor performance, track expenses, and maximize profitability.
  • Implement costcontrol measures and revenueenhancement strategies to achieve business goals and targets.
  • Oversee daytoday operations to ensure seamless execution of customer orders, timely delivery/pickup of inventory, and exceptional customer experiences.
  • Promote a culture of safety and ensure the team is following proper health and safety protocols.
  • Address customer inquiries, concerns, and feedback promptly and effectively to ensure positive outcomes and longterm partnerships.
  • Recruit, train, and develop a highperforming team, embracing a culture of collaboration, accountability, and continuous improvement.
  • Set clear expectations, provide regular feedback, and empower the team to excel.
  • Build and maintain strong relationships with key clients, vendors, and industry partners to drive customer loyalty and satisfaction.
  • Abide by the company's quality assurance protocols and best practices.
  • Stay uptodate on market trends, conduct market research, gather customer insights, and analyze data to identify growth opportunities and potential risks.
  • Serve as a brand ambassador in the local community and industry associations.

Key Responsibilities:

  • Strategic Leadership:
  • Develop and execute strategic plans to achieve business objectives and drive sustainable growth.
  • Lead and inspire a diverse team of professionals to deliver exceptional results and foster a culture of excellence and continuous improvement.
  • Operations Management:
  • Oversee all aspects of daytoday operations, including inventory management, logistics coordination, equipment maintenance, and quality control.
  • Implement efficient processes and systems to optimize operational efficiency and enhance customer satisfaction.
  • Sales and Business Development:
  • Develop and implement sales strategies to drive revenue growth and expand market presence.
  • Cultivate and maintain strong relationships with key clients, industry partners, and stakeholders.
  • Financial Management:
  • Manage financial performance, including budgeting, forecasting, and cost control measures.
  • Monitor key financial metrics and implement strategies to achieve profitability targets.
  • Customer Service Excellence:
  • Ensure the highest level of customer satisfaction by providing prompt and responsive service, resolving issues promptly, and exceeding client expectations.
  • Implement customer feedback mechanisms to continuously improve service delivery and enhance the customer experience.
  • Team Development and Leadership:
  • Recruit, train, and mentor team members to foster a highperformance culture and develop future leaders.
  • Provide guidance, support, and motivation to empower team members to achieve their full potential.

To be successful in the role you must possess:

  • Bachelor's Degree or a minimum of 5 years of relevant work experience.
  • 5+ years of progressive experience in business management, operations, and leadership roles, preferably within the service industry.
  • Proven track record of successfully leading teams, driving business growth, and achieving financial targets.
  • Strong business acumen with a strategic mindset and analytical skills to make datadriven decisions.
  • Excellent communication, negotiation, and interpersonal skills
  • Computer or Technology literate familiarity with PC operating systems and Proficient in Microsoft Office and Zoom.
  • Demonstrated commitment to excellence, integrity, and customer service excellence.
  • Ability to work a flexible schedule based on business needs.
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