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Server & Lead Server - Austin, United States - The Well
Description
Who We are Looking ForWe are seeking a highly skilled and charismatic Server to join our Team. We have opportunities for Server and Lead Server.
You will be helping to create a place where our teams are happy at work, a place where we collaborate and care about one another.
You will be part of a team that takes ownership and care in creating and delivering a meaningful guest experience.
This is a fun and rewarding opportunity The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoyWhat to Expect
Consistent delivery of an approachable refined hospitality experience
Willing to have a flexible schedule
Always attentive to guests and team
Share your
thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
Engage with guests and be able to recommend cocktails and suggest alternatives
Take food and beverage orders, paying close attention to special requests and dietary restrictions
Serve food, wine, cocktails and beverages
Oversees all aspects of table service to include table side service
Inputs all orders into the POS system accurately
Clear and reset tables
Demonstrate an understanding of our steps of service
Engage in communication and active listening to effectively deliver accurate messaging to both guests and teammates
Perform opening and closing side work
Responsible to monitor, restock, and replenish service item par levels, inventory and supplies
Ensure work area is in compliance with health codes at all times
Server Lead
Assist in explaining restaurant procedures; i.e. clocking in/out, where to store personal items, breaks and uniform standards
Review with new team members the menu and beverage booklets
Conduct one on one service training, mentoring and as a group when applicable
Introduce opening and closing duties and be available to provide feedback on tasks and sign off on completion
Explain, show and observe steps of service. Be available to answer questions
Participate in organizing all areas of the restaurant to ensure standards are met
Communicate any observed needs, i.e. supplies, maintenance.
Actively participate in supporting existing and new programs, including staff participation and enthusiasm of new task implementation
Participate in suggesting and discussing process improvements or ideas for service
Model service standards enacting service standards at all time, for self and peers
This role may become a key holder and the responsibilities that may accompany opening and closing the restaurant
You must have proven experience as a Lead in a restaurant
Being Part of the Team
You are constantly in motion
Always smiling, even on the inside
Adapting to changes and adjustments on the fly
Gladly taking responsibility and not leaving it to others
Service is a conversation not a transaction
Not afraid to change or innovate
Committed to learning all about the food and beverage we offer
Comfortable with receiving feedback and brave enough to deliver it
Living in the "We" and not always the "I or Me"
Sometimes being in the weeds and ready to help each other clear a path
You take responsibility and not leave it to others
Genuine care for others
You are kind
You say thank you a lot during your shift
You Should Have
Prefer one (1) or more years of serving
experience in a high volume fine dining restaurant
A valid TABC Certification and Food Handlers Certification is required and must be obtained before entering this position
Must have an outgoing
personality and hospitality driven attitude
Must be a highly organized individual with the ability to handle numerous tasks at a time
Must be polished, professional, friendly, dynamic and able to multitask
PHYSICAL AND WORKING ENVIRONMENT:
Must be able to stand or walk a minimum eight-hour shift.
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
Must be able to lift up to 25 pounds.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work in a fast pace and high-volume environment in the presence of areas containing high noise levels, bright lights and dust and communicate during this time – sometimes within a small area.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
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