IT Operations Manager - Austin, United States - Tarrytown Expocare LLC

Tarrytown Expocare LLC

Verified Company

Austin, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Tarrytown Expocare (a rapidly growing national pharmacy servicing the IDD community) is looking for an energetic IT leader to oversee day-to-day IT operations and infrastructure management.

This person will guide a small, developing technical team along with several vendor partners responsible for designing, testing, implementing, and supporting our enterprise IT infrastructure.

This includes the data centers, Microsoft 365, Meraki networks, Windows servers, Ring Central VoIP, Citrix VDI environment, and windows desktop endpoints.

This is a unique opportunity for a bright and talented professional to join a rapidly growing company with a great and noble cause.

This person should have strong project management and communication skills. The position requires a self-motivated, organized, and data driven technical leader. ITIL discipline and experience is a significant plus.

Requirements:

Essential Responsibilities:

Leading a small team and helping determine growth needs
Coach and develop associates within purview
Manage multiple vendors, monitor invoicing, contracts, and SLAs
Maintain IT Operations operating and capital budget
Coordinate and insure IT service maintenance while balancing system availability
Incident management (research, identify, track, and communicate incidents and problems within purview)
Establish and maintain proactive system and enterprise network monitoring
Identify key reports providing metrics for IT services (system availability, incident management, problem management)
Establish appropriate SLAs and metrics to measure and report regularly
Enforce ITIL discipline within the group, department, and organization with special focus on Incident Management, Change Management, Problem Management, Capacity Planning, Knowledge Management, and CMDB
Work with vendors to determine "outofbox" solutions where appropriate
Develop, test, and maintain a proven disaster recovery/business continuity planning solution
Work closely with Information Security expert(s) to insure security of enterprise
Organize and prioritize assigned tasks within department to meet established schedules, timeliness, and/or deadlines
Work independently with mínimal supervision
Any and all other duties assigned by Supervisor and/or Senior Management

Requirements:

5+ years of relevant management experience and/or college or advanced degree in IT/MIS
Strong technical proficiency with Microsoft Active Directory and related technologies
Strong technical proficiency with Microsoft Office 36
Proven tenure working to provide critical IT services
ITIL knowledge and experience a major plus
Proven project management experience
Knowledge and understanding of information security
Proficient in English (read, write, and verbal communication)
Must be a US citizen or permanent resident, sponsorship not available

Experience and technical understanding of the following: