IT Support Specialist - Santa Ana, United States - Air Liquide

Air Liquide Santa Ana, United States

1 week ago

Description

Air Liquide Global E&C Solutions is a technology partner of choice for the design, engineering and construction of leading-edge processing facilities and related infrastructures worldwide. We enable our customers to optimize the use of the planet's natural resources in order to provide clean and sustainable energy thanks to our people and their capability to innovate constantly. Through cutting edge innovation applied to our proprietary technology we contribute to the transformation of the energy industry and help to preserve & protect the atmosphere of our planet. Looking back on decades of operational expertise within the world leader in gases for industry, health and the environment, we develop creative, safe, reliable and competitive solutions for our customers, proposing a sustainable worldwide offer of best-in-class plants in a dynamically changing marketplace.

Air Liquide's ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.

How will you CONTRIBUTE and GROW?

Responsible for IT support for E&C Turbo end users, IT infrastructure and application, including cooperation with Global E&C Digital & IT infrastructure and application departments, and miscellaneous infrastructure and security support (as required).

End Users Services:
- On-Site IT support / field services: Level 1 & 2
- Level 1 & 2 remote support (in addition to GIO Service Desk)
Coordination with GIO Service Desk on remote support of End Users
Local IT infrastructure support Level 1 & 2 in cooperation with E&C D&IT Infrastructure GCC
Proximiti service for GIO infrastructure Services, especially LAN, WiFi, WAN and Internet networks
Local IT assets and software licenses management
Level 1 support:
- E&C EUDC & AWS servers hosting and Virtual Desktop infrastructure for Americas' time zone
- for local application in cooperation with E&C D&IT Business Solution GCC
Check, evaluate and implement the corporate IT security and OT requirements in cooperations with Information Security Officer
Conduct IT training & security awareness in cooperations with Information Protection Coordinator
Maintain running contracts, contract changes, renewals and new contracts with IT vendors and providers in collaboration with procurement and legal department and coordination with E&C D&IT Infrastructure GCC
Supporting IT budget planning, forecasting and IT expenses controlling

___________________

Are you a MATCH?

Bachelor's degree preferred in Information Technology / Computer Science or 5 years of similar job experience and relevant knowledge
Minimum 3 years experience in IT end users / infrastructure support
Knowledge and experience with:
- IT Service Management processes (incidents, request) and ticketing tools, preferably Service Now
- PC computer hardware and PC peripherals
- computer wired and wireless networking technologies
- Microsoft Windows 10 and other MS Operating Systems
Basic knowledge of Microsoft Active Directory
Proficient with Google and Microsoft Suites (Sheets/Excel, Gmail/Outlook, Slides/Powerpoint etc.)
Customer-focused; ability to communicate with users in a professional and effective manner, patience
Strong communication and interpersonal skills, with the ability to work with others to effectively coordinate activities and accomplish goals
Constantly stays apprised of new technologies and ways of working

The annual base rate for this position in California is $35.00-$45.00 per hour. Please note that the salary information is a general guideline only. Air Liquide considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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