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Santa Ana

    IT Support Specialist I - Santa Ana, United States - TechMD

    TechMD
    TechMD Santa Ana, United States

    3 weeks ago

    Default job background
    Description
    About us
    At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

    Position Overview:
    Process and address incoming service desk requests both onsite and remotely via
    email, phone, or the support portal.

    Primary Responsibilities


    • Schedule and perform on-site visits to client to set up and troubleshoot
    equipment


    • Assist customers with all technology-related moves/adds/changes


    • Configure, install, and maintain IT users' desktop software and hardware
    including


    • current versions of Windows, Mac and MS Office products


    • Troubleshoot PC/MAC issues remotely


    • Troubleshoot general network infrastructure problems including networking
    equipment, printers, PC/Server hardware, etc.


    • Escalate to 2nd and 3rd level support on server-related problems.


    • Learn about and apply proven and emerging technologies (Azure, Windows
    Server,


    • Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)


    • Responsible for documenting solutions to problems and developing end-user
    guidelines


    • Other duties may be added as defined

    Requirements

    Skills and Experience


    • College degree preferred
    • Must have the ability to handle multiple tasks and priorities
    • Able to plan, schedule, and effectively communicate with staff and clients
    • Must have a customer service oriented attitude
    • Must be detail-oriented
    • Must have strong interpersonal communication and team based skills
    • Must have strong documentation skills
    • Must have exceptional oral and written communication skills
    • Basic knowledge of computer hardware, software and equipment
    • Being a self-starter as well as a problem-solver

    Benefits

    · Medical/Dental/Vision Insurance
    · 401k with match
    · Generous paid leave policies
    · Life Insurance coverage
    · Performance-based incentive compensation
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