Jessica Torres

With my 8 years of experience in the SaS Space and a proven track record in client success management, I believe I possess the skills and qualities that make me a strong fit for this role.

Throughout my career, I have consistently achieved high retention rates, including a retention rate of 93% for a book of business worth 3 million dollars. I have a strong ability to proactively engage with SMB and Mid Market clients to understand their goals, challenges, and opportunities, and provide strategic recommendations accordingly. Additionally, I have successfully collaborated cross-functionally with sales, product, and support teams to communicate client feedback, advocate for improvements, and resolve any issues.

In my previous role as a Senior Client Success Manager at Aspire, I conducted Quarterly Business Reviews resulting in tailored strategy recommendations that led to increased business revenue, brand awareness, and the number of content pieces for paid ads. I mitigated client risk for customer retention using Salesforce, Planhat, and Hubspot, and played a key role in upselling and cross-selling additional products or services aligned with clients' business goals and challenges.

Moreover, my experience as an Implementation Client Success Manager at Grin Inc. allowed me to lead onboarding, enablement, and account management activities to improve retention, success, and growth. I provided ongoing training and best practices to customers for building campaigns on platforms like TikTok, Instagram, and YouTube, and identified and managed risk for the client base.

I am confident in my ability to drive customer success and build strong relationships with clients. My strong negotiation, problem-solving, and training skills, coupled with my proficiency in various software platforms including Salesforce, Gong, and Jira, would allow me to effectively address client needs and achieve desired outcomes.

I have a Bachelors in Finance and Marketing at Cal State University of Fullerton.