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    Call Center - Houston, United States - JobGiraffe

    JobGiraffe
    JobGiraffe Houston, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Call Center / Customer Service / Order Entry

    Call Center Customer Service Representative

    Up to $24.00 per hour to start plus great company-sponsored benefits

    As Call Center Customer Service Rep, you will:

    • Join a manufacturer of lighting solutions for home and commercial environments
    • Receive complete training
    • Communicate with customers by phone and email
    • Provide information on product details, pricing, availability and lead times
    • Answer questions and address inquiries
    • Make product suggestions as appropriate
    • Create price quotes
    • Take, enter and process orders
    • Make updates to customer account information in the CRM
    • Arrange and track shipments
    • Monitor open orders
    • Troubleshoot issues and complaints as they arise
    • Escalate complex issues as necessary
    • Perform other duties as assigned

    An ideal candidate profile will include:

    • At least 1 year of Call Center experience
    • Related experience from a manufacturer and/or distributor of products

    With:

    • An Associate's or Bachelor's Degree
    • CRM experience (ANY TYPE)
    • Experience with CALL METRICS
    • Proficiency with Microsoft Word and Excel
    • Accurate Data Entry skills

    Pluses:

    • +++ Experience in a high-volume call center
    • +++ Salesforce experience
    • +++ SAP experience

    Houston, TX

    JG ID # Houston, TX 77095 – Sharon Murphy, Lead Recruiter

    Company DescriptionEach year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.

    Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.

    All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.

    Company Description

    Each year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.\r
    \r
    Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.\r
    \r
    All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.
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