Call Center - Houston, United States - Boston Scientific Corporation

Boston Scientific Corporation

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Work mode:
Onsite
Onsite Location(s):Houston, United States
Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.
1st shift hours 10:00 am 7:00 pm M-F alternating weekends of 8:00 am 5:00 pm

About the role:

Customer Service Representative is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Boston Scientific patients and practices

Your responsibilities will include:

Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
Address questions and educate patients, practices, and sales staff
Handle specified technical monitor issues
Notate patient accounts for activities and disconnect
Assist patient's requests for additional supplies by placing orders on their behalf
Document all calls or correspondences.
Demonstrate empathy and decrease customer tension
Promote the value of Preventice remote monitoring to reduce cancellations
Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
Works to achieve the daytoday Customer Service Team's quality and productivity goals
Exhibit a high sense of urgency
Identify, document and escalate potential patient or practice complaints per standard operating procedures Other duties as assigned
Required qualifications:2 Years with high school degree/equivalent, or An equivalent combination of education/work experience
Preferred Qualifications:
One to two years of experience in a call center or customer service position
Knowledge of medical terminology a plus
Excellent multitasking and organization skills
Certification in assigned area preferred
Excellent verbal and written communication skills
Knowledge of multiline telephone system
Excellent Customer Service skills when interacting with all internal and external clients
Bilingual is a plus
High attention to detail
Ability to work in a fastpaced environment

Requisition ID:583075At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.- Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code , Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.-
Job Segment:Call Center, Compliance, Customer Service, Bilingual, Legal