Call Center Agent - Houston, United States - TJO 10 X 10 MANAGEMENT, L.P.

TJO 10 X 10 MANAGEMENT, L.P.
TJO 10 X 10 MANAGEMENT, L.P.
Verified Company
Houston, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

OVERVIEW
At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and management.


We're currently expanding our team and are looking for Call Center Agents to join us within the next 4 weeks.

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed.


ESSENTIAL JOB DUTIES

  • Make reservations for customers.
  • Conduct research using available resources to provide the necessary information.
  • Manage and resolve customer complaints.
  • Offer customers detailed information about our products and services.
  • Enter new customer information into our system.
  • Update existing customer information as needed.
  • Identify and escalate priority issues to the appropriate channels.
  • Route calls to the relevant resources within the company
  • Follow up on customer calls when necessary.
  • Maintain detailed call logs according to our standard operating procedures.
  • Generate call reports to track performance and improve customer service.

QUALIFICATIONS

  • Excellent verbal and written communication skills
  • Strong listening skills to understand customer needs.
  • Analytical and problemsolving abilities
  • Customer service orientation and a desire to exceed expectations.
  • Strong organizational skills and attention to detail
  • Judgement to make sound decisions in a fastpaced environment.
  • Adaptability to handle various customer situations.
  • Ability to work well in a team environment.
  • Resilience and stress tolerance to handle challenging situations.
  • Ability to respond to customers' questions and address objections effectively.
  • Proficient in obtaining and maintaining customer information and leads.
  • Familiarity with customer service principles and practices
  • Knowledge of call center telephony and technology
  • Previous experience in a call center or customer service role is preferred.
  • Good data entry and typing skills.
  • Understanding of administration and clerical processes

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent
  • Required language proficiency.
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment preferred.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes
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