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Customer Experience
3 weeks ago
Eargo Nashville, United States**Customer Experience (CX) Director** · Nashville, Tennessee / Customer Operations Client Care / Exempt Full-Time Were Eargo and were on a mission to disrupt and transform the hearing health industry. Were looking for those passionate individuals who jump out of bed in the morni ...
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Customer Experience
2 days ago
Eargo Nashville, United States**Customer Experience (CX) Director** · Nashville, Tennessee / Customer Operations · Client Care / Exempt Full-Time · Were Eargo and were on a mission to disrupt and transform the hearing health industry. Were looking for those passionate individuals who jump out of bed in the ...
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Customer Experience Specialist
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Calculated Hire Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist
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Calculated Hire Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist
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Thomas and Company Nashville, United StatesThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries for the UCM line of business and ...
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Customer Experience Representative
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IDEXX Laboratories Nashville, United StatesAre you interested in working for a dynamic, environmentally conscious team? IDEXX is hiring Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. I ...
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Customer Experience Specialist
3 weeks ago
Thomas & Company Nashville, United StatesThe job o f Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.This includes fielding inquiries for the UCM line of business and dir ...
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Customer Experience Specialist
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Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive. · Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensur ...
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Customer Experience Representative
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Pair Eyewear Nashville, United States**Customer Experience Representative (Phone Support)** · at Pair Eyewear Nashville, TN At PAIR Eyewear, were building the first personalized eyewear brand where glasses can be an extension of your personality, mood and interests. With funding from leading venture capitalists in ...
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Customer Experience Specialist
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Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring ...
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Customer Experience Specialist
2 weeks ago
Thomas & Company Nashville, United StatesThe job · o f · Customer Experience Specialist · is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries for the UCM line of bus ...
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Customer Experience Associate
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Nisolo Nashville, United States**Customer Experience Associate** · at Nisolo Nashville, TN Headquarters * You are a positive, proactive person who embodies humility, curiosity and a genuine desire to problem-solve and help others · You respond positively to constructive feedback and adapt quickly to change ...
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Customer Experience Specialist
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Thomas and Company Nashville, United StatesJob Description · Job DescriptionThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries ...
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Customer Experience Coordinator
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Ryman Hospitality Properties Nashville, United StatesEducation Bachelor's degree in Business, Marketing, Journalism, Public Relations or Communications preferred Experience 2 years hands-on experience in marketing Knowledge, Skills and Abilities Excellent written and verbal communication skills Strong Customer Experience, Coordinat ...
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Customer Experience Associate
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ReSource Pro Nashville, United StatesJob Description · Job DescriptionDo you enjoy helping customers and adapting to solve problems? Do you go above and beyond to help your clients and team? Are you interested in developing your skills with a growing, global company? · Your role... · ReSource Pro is looking for ser ...
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Seasonal Customer Experience Specialist
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The Peach Truck Nashville, United StatesJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resol ...
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Senior Customer Experience Partner
2 weeks ago
Maersk Company Limited Nashville, United StatesThe OpportunityThe Senior Customer Experience Partner is responsible for delivering industry leading customer experience, assisting the setup of operations structure, and monitoring the day-to-day operations of the SCM customer experience and execution. As a Maersk employee, shou ...
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Senior Customer Experience Partner
2 weeks ago
Maersk Company Limited Nashville, United StatesThe Opportunity · The Senior Customer Experience Partner is responsible for delivering industry leading customer experience, assisting the setup of operations structure, and monitoring the day-to-day operations of the SCM customer experience and execution. As a Maersk employee, ...
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Seasonal Customer Experience Specialist
3 weeks ago
The Peach Truck Nashville, United States· Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem re ...
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PT Customer Experience Coordinator
1 week ago
Serendipity Labs Nashville, United StatesAt Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, wel ...
Customer Experience - Nashville, United States - Michaels Stores
Description
Customer Experience page is loaded **Customer Experience**
**Customer Experience**
locationsNashville-719 Thompson Ln time typePart time posted onPosted Today job requisition idR Store - NASH-THOMPSON, TN**We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
**To review a comprehensive list of benefits, please visit**
**CT and CO only -To review pay ranges for the position you are applying for, please visit**
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities**
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of the class and in-store events in accordance with Company program
Lead the Omni channel processes
Manage and execute shrink and safety programs
Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
Acknowledge customers, help locate product and provide solutions
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross trained in Custom Framing selling and production
**Other duties as assigned**
**Preferred Type of experience the job requires**
Retail management experience preferred
**Physical Requirements**
Ability to remain standing for long periods of time
Ability to move throughout the store
regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
**Work Environment**
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**