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    Customer Experience Associate - Nashville, United States - ReSource Pro

    ReSource Pro
    ReSource Pro Nashville, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Do you enjoy helping customers and adapting to solve problems? Do you go above and beyond to help your clients and team? Are you interested in developing your skills with a growing, global company?

    Your role...
    ReSource Pro is looking for service-centric individuals to join our award-winning customer service team. As a Customer Experience Associate, you will deliver excellent service to our customers and clients through inbound calls. Our Insurance Experience Center is growing, and we are interested in passionate and dedicated individuals that can help advance our mission of operational excellence and superior customer service.

    You will..

    • Problem solve with customers and collaborate with team members
    • Receive inbound communications and make outbound calls
    • Navigate multiple computer systems and apps
    • Accurately answer customer inquiries about insurance details
    • Record detailed information based on customer interactions
    • Customer service mindset and team player approach to work
    • Connect with Global ReSource Pro service teams
    • Attention to detail on simultaneous tasks
    What you need to be successful...
    • Living in Central or Mountain Time Zone
    • Customer service experience
    • Bachelor's degree preferred
    • Phone, Email, Live-Chat Support
    • Ability to make decisions and use judgement
    • Excitement to further your career
    • Confidently interact with clients
    • Proficiency with technology
    Your Benefits & Perks..
    • Remote working environment within the specified time zone.
    • 100% paid employee health insurance available on Day 1
    • Eligible for all medical, dental, and vision benefits on Day 1
    • Remote positions are Internet stipend-eligible
    • 401k with employer match, vested on Day 1
    • HSA/FSA available
    • Long Term and short-term disability employer-provided
    • Generous PTO plan with paid holidays + floating holidays
    • Development and growth opportunities
    • Comprehensive wellness program and prioritization of employee health


    Your Compensation...
    Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $ $23.15 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

    About ReSource Pro:

    ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade.

    Equal Employment Opportunity Policy

    ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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