Customer Experience Associate - Nashville, United States - Nisolo

Description

**Customer Experience Associate**

at Nisolo Nashville, TN Headquarters * You are a positive, proactive person who embodies humility, curiosity and a genuine desire to problem-solve and help others

You respond positively to constructive feedback and adapt quickly to change

You care about providing an excellent customer experience

You are a natural team-player who will take initiative and work both independently and part of a team

You strive to continuously improve and grow in all areas

You are a self-starter and attentive to detail

You are motivated at least in part by a commitment to social impact in your daily work

Youre not afraid to have a little fun every now and then

Nisolo is a sustainable fashion brand that produces footwear and accessories for women and men. We are an E-Commerce, direct to consumer company composed of smart, driven teammates committed to excellence and strategically improving our work. We are passionate and compassionate, ambitious and pragmatic. We work together in pursuit of the common goal to grow a healthy, household name brand and push the fashion industry in a more sustainable direction.

About you:

Responsibilities:

Leads by example through delivering a positive, friendly experience and engaging our customers through conversation and service

Answers customer inquiries from SMS, email, chat and recommends solutions for customer issues

Knowledgeable and able to communicate about Nisolos values, product, and our industry. Excited to ask questions and learn

Communicate efficiently and accurately about our products, sizing and features, as well as company policies

Troubleshoot when necessary and proactively communicate with management regularly to ensure that complaints are forwarded to the correct department for investigation

Skills & Qualifications:

1-2 years of experience working in customer-facing roles preferred

Experience working in Gladly, or similar CRM system

High school diploma or GED equivalent

Excellent written and verbal communication skills

Google G Suite and Microsoft Office, including PowerPoint, Word and Excel

Strong organizational, interpersonal and negotiation skills

Strong collaborative and detail oriented skills

Able to work in a fluid, fast-paced, multi-channel environment

Ability to quickly navigate between internal systems

Strong, positive attitude with high integrity

Compensation: $15 per hour hours per week.

Estimated start date: March 2022.

Location: Nashville, Tennessee (*Candidate must be based in the greater Nashville area. Work environment hybrid/remote.*)

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