- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
- years of customer service/call center experience; 1 year of retail experience preferred
- school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
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Guest Experience Specialist
6 days ago
Marriott International Inc Nashville, United StatesAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule ...
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Guest Experience Specialist
4 days ago
Marriott International Inc Nashville, United StatesAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hr · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON M ...
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Customer Experience Specialist
4 days ago
Calculated Hire Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist
3 weeks ago
Thomas & Company Nashville, United StatesThe job o f Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.This includes fielding inquiries for the UCM line of business and dir ...
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Customer Experience Specialist
1 week ago
Thomas and Company Nashville, United StatesThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries for the UCM line of business and ...
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Customer Experience Specialist
1 day ago
Thomas and Company Nashville, United StatesJob Description · Job DescriptionThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries ...
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Customer Experience Specialist
2 weeks ago
Thomas & Company Nashville, United StatesThe job · o f · Customer Experience Specialist · is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries for the UCM line of bus ...
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Customer Experience Specialist
3 weeks ago
Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring ...
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Customer Experience Specialist
3 weeks ago
Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive. · Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensur ...
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Guest Experience Specialist
4 days ago
Marriott Nashville, United StatesMarriott Hotels th Avenue North [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportun ...
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Guest Experience Specialist
6 days ago
Courtyard Nashville Downtown Nashville, United States Full timeAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hr · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAP ...
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Seasonal Customer Experience Specialist
3 weeks ago
The Peach Truck Nashville, United States· Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem re ...
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Seasonal Customer Experience Specialist
2 weeks ago
The Peach Truck Nashville, United StatesJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resol ...
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Seasonal Customer Experience Specialist
2 weeks ago
The Peach Truck - Nashville Nashville, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of c ...
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Customer Experience Specialist I- Johnston
3 weeks ago
Genesco Nashville, United States Full timeThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist I- Johnston
3 weeks ago
Genesco Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communi ...
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Guest Experience Specialist-$400 Sign On
5 days ago
Schulte Hospitality Group Nashville, United StatesHHTN-37985 · Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the need ...
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Kroger Family of Companies Nashville, United StatesResponsible for the direct handling of fleet warranty claims for the network. Create and file warranty claims with the manufactures based on warranty contract coverage and warranty policy guidelines. Monitor, support, and reconcile warranty claims to Parts, Mechanical, Warranty, ...
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Kroger Nashville, United StatesResponsible for the direct handling of fleet warranty claims for the network. Create and file warranty claims with the manufactures based on warranty contract coverage and warranty policy guidelines. Monitor, support, and reconcile warranty claims to recover expenses and align fu ...
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Customer Experience Specialist
1 week ago
Cottonwood Residential Murfreesboro, United StatesJob Description · Job DescriptionDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly c ...
Customer Experience Specialist - Nashville, United States - Calculated Hire
Description
The Ideal Candidate
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
How You Will Make an Impact
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
Experience and Skills You Need to Have
Please note that this is not a remote opportunity. Hybrid Schedule (3 days in office, 2 days at home) available AFTER 60 days.