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Guest Experience Specialist
5 days ago
Marriott International Inc Nashville, United StatesAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hr · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON M ...
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Customer Experience Specialist
3 weeks ago
Calculated Hire Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Guest Experience Specialist
1 week ago
Marriott International Inc Nashville, United StatesAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule ...
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Customer Experience Specialist
5 days ago
Calculated Hire Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist
1 week ago
Thomas and Company Nashville, United StatesThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries for the UCM line of business and ...
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Customer Experience Specialist
3 weeks ago
Thomas & Company Nashville, United StatesThe job o f Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.This includes fielding inquiries for the UCM line of business and dir ...
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Customer Experience Specialist
2 days ago
Thomas and Company Nashville, United StatesJob Description · Job DescriptionThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. · This includes fielding inquiries ...
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Guest Experience Specialist
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Marriott Nashville, United StatesMarriott Hotels th Avenue North [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportun ...
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Customer Experience Specialist
3 weeks ago
Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive. · Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensur ...
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Customer Experience Specialist
3 weeks ago
Unum Insurance Company Nashville, United StatesWhen you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring ...
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Guest Experience Specialist
1 week ago
Courtyard Nashville Downtown Nashville, United States Full timeAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hr · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAP ...
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Seasonal Customer Experience Specialist
2 weeks ago
The Peach Truck Nashville, United StatesJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resol ...
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Seasonal Customer Experience Specialist
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The Peach Truck Nashville, United States· Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem re ...
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Seasonal Customer Experience Specialist
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The Peach Truck - Nashville Nashville, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of c ...
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Customer Experience Specialist I- Johnston
3 weeks ago
Genesco Nashville, United States Full timeThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communic ...
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Customer Experience Specialist I- Johnston
3 weeks ago
Genesco Nashville, United StatesThe Ideal Candidate · As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communi ...
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Guest Experience Specialist-$400 Sign On
6 days ago
Schulte Hospitality Group Nashville, United StatesHHTN-37985 · Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the need ...
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Kroger Nashville, United StatesResponsible for the direct handling of fleet warranty claims for the network. Create and file warranty claims with the manufactures based on warranty contract coverage and warranty policy guidelines. Monitor, support, and reconcile warranty claims to recover expenses and align fu ...
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Kroger Family of Companies Nashville, United StatesResponsible for the direct handling of fleet warranty claims for the network. Create and file warranty claims with the manufactures based on warranty contract coverage and warranty policy guidelines. Monitor, support, and reconcile warranty claims to Parts, Mechanical, Warranty, ...
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Customer Experience Specialist
1 week ago
Cottonwood Residential Murfreesboro, United StatesJob Description · Job DescriptionDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly c ...
Customer Experience Specialist - Nashville, United States - Thomas & Company
Description
The jobo f
Customer Experience Specialist
is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.
calls,
h andle co m plaints, tro u blesho o t
p roble m s and pro v ide directi o ns, and send post call follow up .
T h ey
m ust have the abilit y
to take initiati v e and wor k
indepen d entl y
wit h
little super v ision as well as wor k
well
w it h
v ar y in g
le v els of internal
m ana g e m ent staff w h ile
m aintai n in g
positi v e wor k in g
relatio n ships with clients, peers, and
o ther tea m
m e m bers. T h is r o le reports directl y
to t he
Direct o r of
Customer Experience.
Essential Duties and Responsibilities
Manage high volume of inbound calls, chats, and emails with efficiency and accuracy
Follow Call Center "Proce d ures" while meeting or exceeding productivity and quality metrics
I
dentif y
caller's needs, clarif y
inf o r m ation, and direct t h e caller
p ro v idin g
a s o l u ti o n and or res o lution , including follow up as needed
Support verifications line of business with tasks as identified by management including but not limited to indexing, routing, completing, and/or returning verifications.
dentif y
and escalate priorit y
issues to
m ana g e m ent, while
m aintainin g
a professi o nal
d e m eanor
at all ti m
es with inboun
d
callers
Requirements and Qualifications
Hi g h School Diplo m a or
E qui v alent
Previous e x perience in a C a ll
C enter role or environ m ent is a plus
Proven trac k
rec o rd
o f takin g
high volume calls daily
Customer service chat experience is a plus
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
Able to think outside the box and solve problems creatively
Deliver above-and-beyond customer service across all support channels with professional communication and a brand ambassador mindset.
Hold conversations, not interactions. We know how great our team is and we want our clients to know as well
A thoughtful/professional communicator (both online and offline) who understands the importance of tone
Empathetic and able to adapt your communication style to best suit your audience
Highly organized and attentive to detail
A well-rounded team player who takes ownership of your work
Must be flexible with a "can do" attitude and a willingness to assist with varying tasks to support the business needs as they arise.
Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships
Use Zoom to interact with your teammates, management, and other departments
Able to
h andle sensiti v e and confidential inf o r m ati o n appropriately
Able to take i n itiati v e a n d wor k
independe n tl y
with little super v ision
Excited to be the face of T&C and build strong customer relationships
Agile and able to adapt to changes in processes, policies, and tools used
Punct u al and
m aintain excellent attendance and adherence to schedule including scheduled breaks
Must be proficie n t in MS Word, MS Ex c el, O u tloo k ,
I
Zendesk experience is a plus
Abilit y
to
d eal
w ith stressf u l situations to achieve desired business res u lts
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