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    Assistant Manager- Box Office and Parking - Richmond, United States - teamworkonline

    teamworkonline
    teamworkonline Richmond, United States

    2 weeks ago

    Teamworkonline background
    Description

    Overview

    Under general direction from the Box Office/Parking Manager, the Assistant Manager- Box Office/Parking assists the Box Office/Parking Manager in managing all aspects of the Box Office, Parking and Utility Services operations. The majority of the Assistant Box Office/Parking Manager's time is spent on managing the Center's 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.

    This role will pay an hourly wage of $15.81 to $19.76.

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

    Responsibilities

    JOB DUTIES:

  • Assist in recruiting, interviewing, selecting, training, motivating and evaluating event cashier personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with event cashier personnel to correct deficiencies; recommend appropriate disciplinary action
  • Assists in the implementation of service delivery methods for all box office, parking and exhibitor service operations. Prepare various reports.
  • Provide general information, directions and assistance to facility guests. Respond to inquiries from the public. Resolve customer service issues.
  • Supervise the activities of employees engaged in providing box office services, parking, exhibitor services and utility services.
  • Exercise direct supervision over event cashier personnel; communicate event information and duties to event cashier personnel and assign event related tasks; inspect work product to ensure that the highest levels of efficiency, accuracy and customer service are met
  • Facilitate and enforce policies and procedures for all areas of functional responsibility
  • Facilitate and enforce established accounting procedures related to the handling of all financial transactions in areas of functional responsibility
  • Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
  • Manage cash/credit card reconciliation of daily sales and deposits
  • Assist in developing revenue and expense projections for the parking, box office and service desk operations
  • Provide additional support to cashiers as needed when traffic is heavy
  • Perform other duties as required

    • Qualifications

    PREFERRED QUALIFICATIONS:

    SPECIAL KNOWLEDGE & ABILITIES:

    Knowledge Of:

  • Computerized ticketing systems and modern box office practices
  • Principles of supervision and training
  • Principles of cash handling and PCI compliance.
  • Customer Service practices
  • Terminology used in entertainment and convention settings
  • Relevant federal, state, and local regulations
  • Must have proficient computer skills in Microsoft office applications Word and Excel

    • Ability To:

  • Plan, direct, and evaluate the work of subordinates
  • Manage and reconcile large quantities of cash and tickets
  • Maintain accurate financial records
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
  • Deal effectively with challenging customers and situations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Stand for long periods of time and lift objects up to 30 pounds
  • Work in an outside environment subject to adverse weather conditions
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of consecutive days

    • Experience:

  • Minimum of two (2) years of responsible experience in a cash and credit transaction setting in a box office, parking or similar cash transaction operation

    • Education / Training:

  • Associate degree from an accredited college or university with major course work in accounting, business administration or other related field (additional experience may be substituted for formal education)

    • Licenses or Certificates:

  • Possession of, or ability to obtain a current AED/CPR certificate of training
  • Possession of, or ability to obtain a Virginia driver's license
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