Loan Collections - Richmond, United States - Virginia Housing Development Authority

Virginia Housing Development Authority

Verified Company

Richmond, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Join Virginia Housing and help make a difference as a Loan Collections Officer (Evening)
Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role you must possess:

Researching and resolving inquiries by collaborating with internal and external partners.
Collecting on all stages of delinquent accounts determining appropriate action to bring loan current or refer to loss mitigation.
Sending out borrower assistance packages
Having a clear understanding of the FDCPA
High School Diploma, GED or equivalent vocational/technical training.
A few years experience in mortgage and/or collections experience.
A good working knowledge of GSE and Conventional default collections guidelines.
Strong written and oral communication skills.
Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
Strong analytical abilities and active listening skills

Preferred Qualifications:

Knowledge of Black Knight/LPS Servicing System

Work Hours (Evening Shift)

Monday through Thursday 10:30pm 7:00pm
Friday 9:30am 6:00pm
Last 2 Saturdays of the month 9:00am 1:00pm

This position will close at midnight on May 17, 2024

Hiring Range:
$51,562 - $67,030

A background check will be performed as a condition of employment.

Internal applicants
Please review relevant HR policy under 'Employment Practices' on the Zone before applying.