Jobs
>
Remote

    Product Manager, Salesforce Service - Remote, United States - Covetrus

    Covetrus
    Covetrus Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.

    SUMMARY

    The Product Manager, Salesforce Service and Experience is responsible for establishing and maintaining a an iterative Product Roadmap by leading a team of professional Salesforce specialists including administrators, business analysts and developers. This person is responsible for all aspects of service delivery and performance management for their team, as well as act as a key enabler for the delivery of Product enhancements via our CRM product roadmap. They are a strategic partner for the Service and Customer Experience organizations across the Covetrus Global footprint. This position reports to the Director, CRM Center of Excellence.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and sustain an effective and efficient team that exemplifies the missions and values of Covetrus and Product Engineering.
  • Lead a team that provides daily administration and technical/functional support for Salesforce Service, Omni-Channel, NPS, and Experience Cloud tooling instance including user administration, profiles and roles, and platform customization.
  • Collaborate with colleagues and business stakeholders to maintain the CRM Roadmap by collecting, analyzing, understanding, and translating high-level business to the product teams and developers as needed.
  • Lead a team of Business Analysts to capture, refine, and finalize a backlog of enhancements to drive and improve the Salesforce-based service and experience tools.
  • Provide product management for the full suite of service and experience-related CRM tooling including the delivery of prioritized enhancements.
  • Collaborate with other Product Managers within the CRM CoE to support overlapping features, functions, and objectives.
  • Identify, track and manage actionable KPIs that are geared toward service delivery and assist the business in identifying, tracking and managing KPIs that enable performance as defined by revenue growth and customer satisfaction.
  • Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving productivity, efficiency, consistency, and measurable value across the organization.
  • Keep current with new and updated apps, features and functionality in our current environment and the CRM, Service, Omni-Channel, and Experience space to recommend how Covetrus may leverage these innovations and drive their adoption and implementation.
  • Coach their team to assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow within the CRM ecosystem.
  • Facilitate or participate in testing activities to ensure development work meets user requirements.
  • Document and maintain processes, policies, application configuration, training and help related material.
  • Perform other duties as needed or required.

    • SUPERVISORY RESPONSIBILITIES

  • Reports to Director of CRM CoE
  • Responsible for team of 4+ FTE

    • QUALIFICATIONS:

    Education and/or Experience

  • Bachelor's Degree in Business, Computer Science and/or related field
  • Minimum four years' experience working in and with Salesforce
  • Experience with Service Cloud/Experience Cloud and business analytics tools a plus

    • Certificates, License & Registrations

  • Administrator Certification a plus

    • Competencies (Skills & Abilities)

  • Customer service operations
  • Service, Call Center, Customer Experience Portal, Omni-Channel Technologies
  • Strong background in security practices including implementing role-based access to views and data
  • Strong data management skills
  • Detail-oriented with strong analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and be self-motivated

    • PHYSICAL DEMANDS/WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Requires working on a computer for hours at a time
  • 15% to 20% domestic and international travel
  • Evening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules

    • Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

    However, the pay range for this position is as follows.

    $107, $199,600.00
  • Internova Travel Group

    Meeting Planner

    5 days ago

    Internova Travel Group Remote, United States

    Your Event Solutions is a multi-award winning global meetings and events company delivering innovative and powerful experiences for the world's biggest brands. We are the meetings and events division of ALTOUR, an Internova Travel Group company. Our parent company, Internova Trav ...

  • Liaison International

    Client Success Director

    5 days ago

    Liaison International Remote, United States

    Purpose · At Liaison, we've helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, Ta ...

  • Brooksource

    Senior CRM Salesforce Developer

    1 week ago

    Brooksource Remote, United States

    Salesforce Developer* · *Long-term Contract* · *$Fully Remote (HQ in metro-Detroit)* · A leading financial and mortgage institution is seeking Salesforce Developers to join the team that owns all enhancements, maintenance, and development of organization-wide Salesforce apps in t ...

  • Procore Technologies, Inc.

    Senior Manager Legal Operations, CLM

    5 days ago

    Procore Technologies, Inc. Remote, United States

    Job Description · We're looking for a results-oriented Senior Manager, Legal Operations - CLM to join Procore's fast-growing Legal, Regulatory & Compliance (LRC) Department. In this new role, you'll transform the way we leverage our Contract Lifecycle Management (CLM) solution - ...

  • NTT DATA Services

    Lead Engineer

    9 hours ago

    NTT DATA Services Remote, United States

    Req ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Lead Engineer to join our team i ...

  • Infinity Contact Inc

    Account Executive

    2 weeks ago

    Infinity Contact Inc Remote, United States

    Infinity has continued to grow their partnership with of the nation's premier logistics companies and is seeking highly motivated and driven individuals to join this successful program. Candidates who love keeping up with a fast-paced environment, are quick to adapt to new techno ...

  • TEKsystems

    Senior Salesforce Developer 100% Remote

    2 weeks ago

    TEKsystems Remote, United States

    Job Description · Job Description Top Three Skills:1. 3+ yrs experience using SalesForce Community Cloud to develop custom solutions in an enterprise environment · 2. Strong object oriented programming in either Java, .NET or Python · 3. Proficiency in JavaScript, HTML and XML (A ...

  • KOHLER

    Sr. Design Sales Consultant

    2 weeks ago

    KOHLER Remote, United States Full time

    Sr. Design Sales Consultant Work Mode: Onsite Creative. Knowledgeable. Personable. Is this you? Join our dynamic team of design mavens, sales professionals, and brand champions at one of our premier KOHLER Signature Store or Experience Center locations. Be a key player in transfo ...

  • Graebel Relocation Services Worldwide

    Chief Revenue Officer

    2 weeks ago

    Graebel Relocation Services Worldwide Remote, United States

    This role can be based anywhere in the United States. · Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing brea ...

  • BlueVoyant

    Client Executive, SLG Texas

    2 weeks ago

    BlueVoyant Remote, United States Full time

    Client Executive, SLG (State and Local Government) · Location: Remote in Texas (Should live and be willing to travel in Texas as needed) · Are you passionate about helping to solve the critical cybersecurity challenges that enterprises are facing today? Are you passionate about ...

  • Zayo

    Account Director

    2 weeks ago

    Zayo Remote, United States Full time

    Company Description · Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildin ...

  • Contemporary Staffing Solutions

    Client Advocate

    2 weeks ago

    Contemporary Staffing Solutions Remote, United States

    Job Description · Job DescriptionContemporary Staffing Solutions is seeking a dedicated and experienced Client Advocate to join our client for a remote opportunity You will be responsible for maintaining client focus, providing exceptional service, and resolving inquiries in a ti ...

  • imgix

    Account Executive

    1 week ago

    imgix Remote, United States Full time

    imgix is the leading platform for real-time image management, optimization, and delivery services. Our cutting-edge technology helps businesses deliver high-quality visual experiences to their customers across various platforms and devices, anywhere in the world. As we continue t ...

  • imgix

    Account Executive

    3 weeks ago

    imgix Remote, United States Full time

    imgix is the leading platform for real-time image management, optimization, and delivery services. Our cutting-edge technology helps businesses deliver high-quality visual experiences to their customers across various platforms and devices, anywhere in the world. As we continue t ...

  • Pangian

    Fullstack Developer

    2 weeks ago

    Pangian Remote, United States

    Job Description · Job DescriptionWe are seeking a Fullstack Developer to become an integral part of our team · About the company · PANGIAN is the fastest-growing remote work network, matching top professionals with global companies working remotely. Over 300,000+ top candidates ...

  • Verra Mobility

    Sales Operation/Data Analyst

    5 days ago

    Verra Mobility Remote, United States

    Who we are... · Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world throug ...

  • Classic Vacations, LLC

    Financial Analyst

    1 week ago

    Classic Vacations, LLC Remote, United States

    Job Description · Job DescriptionJob Description · FP&A Analyst (Tableau Super User) - Luxury Travel Industry · Position: FP&A Analyst · Area: Finance Location: Remote, USA · Reports to: Director, Financial Planning & Analysis Target Start: ASAP · Who are we: · Classic Vacations ...

  • Amvi Software Inc

    MuleSoft Software Expert

    1 week ago

    Amvi Software Inc Remote, United States

    Job Description · Job DescriptionWe are seeking a talented MuleSoft Software Expert to join our team in a remote capacity. As a MuleSoft Software Expert, you will play a pivotal role in designing and implementing integration solutions that enhance our enterprise-wide electronic h ...

  • Deluxe

    Data Strategist

    1 week ago

    Deluxe Remote, United States Full time

    We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more · When we asked our team why, we heard the people, benefits, family/home tim ...

  • Comcast Advertising

    Analyst, Audience Addressable

    2 weeks ago

    Comcast Advertising Remote, United States Full time

    Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers' audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division ...