- Manage all client journey activities through implementation, adoption, value recognition, and expansion in an assigned client portfolio
- Establish a strategic advisor relationship with all clients and drive continued value with our products and services toward success objectives
- Ensure increased adoption, satisfaction, and retention are achieved
- Strategize and establish critical goals, key performance indicators, and project plans to achieve success for your assigned clients
- Support new business growth through client advocacy and market collaboration
- Drive expansion by managing renewals, up-sell, and cross-sell opportunities
- Identify opportunities for continuous improvement and support ad-hoc projects as identified
- Bachelor's degree
- 5+ years of direct higher education experience, preferably in strategic enrollment management, marketing communications, and/or financial aid management
- 3+ years of customer success, project management, or relevant experience preferred
- Proven ability to drive continuous value of product(s), preferably with product(s) that include technology and analytics elements
- Strong empathy for clients and ability to manage relationships through credibility, persuasion, negotiation, and consensus
- Deep understanding of value drivers in recurring revenue business models
- Detail oriented and analytical with a demonstrated desire for continuous improvement
- Ability to collaborate as a team player and succeed as a self-starter
- Thrives in a multitasking environment and can manage dynamic priorities
- Excellent written and verbal communication and presentation skills
- Proficiency with MS Office suite, Salesforce, Pendo, or related customer relationship management systems and customer support applications
-
Director of Client Success
3 weeks ago
Guidepoint Remote, United States Full timeOverview: · Qsight, a division of Guidepoint, is looking to hire a Director of Client Success to help us manage a dynamic group of existing clients within our fast-growing data insights business. Our corporate clients in the medical Aesthetics and medical device sectors look to ...
-
Director, Customer Success
3 weeks ago
SailPoint Remote, United States Full timeThe SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer. · The Director of Customer Success is responsible for overall customer reten ...
-
Client Success Director
3 weeks ago
Scale to Win Remote, United States Full timeAbout Scale to Win: · Scale to Win is a fully remote progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Product offerings include Scale to Win Spok ...
-
Director, Customer Success
3 weeks ago
Reltio Remote, United States Full timeAt Reltio, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, truste ...
-
Director of Customer Success
1 week ago
CoderPad Remote, United States Full timeCoderPad's mission is to create a more inclusive and strong tech community. · How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity. · What will the Director o ...
-
Director-Customer Success
1 week ago
Innovaccer Remote, United States Full timeYour Role · The role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and a ...
-
Director of Customer Success
1 hour ago
cove Remote, United States Full timeAbout Cove · Cove is a leading provider of software solutions to owners and operators across all asset classes of commercial real estate. We are redefining proptech by consolidating previously-disconnected functionality and replacing legacy systems in buildings across the country ...
-
Director of Customer Success and Support
4 weeks ago
Owner Remote, United States Full timeAbout · Owner is the all-in-one platform that restaurants use to succeed online. · Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. · Y ...
-
Client Success Director
1 week ago
ICANotes Myrtle Point, United States· Job Title: Client Success Director · Department: Client Success · Reports To: Chief Executive Officer · FLSA Classification: Exempt · Revision Date: May 2024 · Position Overview · We're seeking an experienced Client Success Director to help build and scale our client success ...
-
Associate Director, Medical Writing
1 day ago
Genmab Remote, United StatesJob Description · At Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people ...
-
Director, Installations Site Management
4 days ago
Symbotic Remote, United States Full timeWho we are · With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased effic ...
-
Director, Site Alliances
1 day ago
Genmab Remote, United StatesJob Description · At Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people ...
-
Revenue Director
19 minutes ago
Road Rebel Entertainment Touring Remote, United StatesAbout Road Rebel Global · Road Rebel Global is the premier travel management company. We possess a long and proud history of serving the biggest names in the sports, entertainment, and corporate events industries. Our team of travel experts facilitate housing, freight, air, and g ...
-
Logistics Management Institute Remote, United StatesOverview · LMI is seeking a senior Project Specialist to join our DHS CWMD BioDefense Team, specifically to support the DHS BioDefense Preparedness. This position requires an Active Secret clearance and the ability to obtain DHS Suitability. This is an Offsite position that can b ...
-
Medical Director
3 weeks ago
The Cigna Group Remote, United States OTHERPulmonologist with Critical Care · Position scope: · Primarily regional with national level case work for Cigna Healthcare (CHC) -- Cigna, & CareAllies. · Market and Regional level case work for Cigna Medicare. · Summary description of position: A Medical Principal performs medi ...
-
Thermo Fisher Scientific Remote, United States Full timeJob Description · Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base in Semi and Sciences, from research, to commercial industrial production means you can have a ...
-
Regional Director MSL-East
3 weeks ago
Genmab Remote, United StatesJob Description · At Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people ...
-
Adjunct Faculty – Health Informatics
3 weeks ago
InsideHigherEd Remote, United StatesJob DescriptionThe School of Healthcare Business and Technology seeks an adjunct faculty member to develop high-quality learning experiences and educational content for students in the Master of Science in Health Informatics program. The selected candidate will have responsibilit ...
-
Director, Supplier Development
3 days ago
Rochester Electronics L Remote, OR, US, United StatesRochester Electronics is immediately hiring for a Director, Supplier Devlopment- Americas · At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their ...
-
Regional Point of Care Specialist
2 weeks ago
Meridian Bioscience Remote, United StatesMeridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicit ...
Client Success Director - Remote, United States - Liaison International
2 weeks ago
Description
PurposeAt Liaison, we've helped higher education institutions build better, more diverse classes for three decades.
You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.
Everything we do is focused on taking that proven success and expanding its scope and scale.Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals - and we're building the data- and mission-driven team that will reinforce our role for decades to come.
The Client Success Director is responsible for building strong relationships and leading institutions to successful strategic use of Othot Solutions.
Responsibilities:
Position Requirements: