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    Service Desk Agent - New York, United States - Tucker Parker Smith Group

    Tucker Parker Smith Group
    Tucker Parker Smith Group New York, United States

    2 weeks ago

    Default job background
    Description
    Service Desk Agent

    Location:
    Los Angeles, CA (Remote – Must pick up equipment on 1st day)
    12-month assignment (potential to extend or convert)

    Pay:
    $28-31/HR


    Our client, a leading private university in Los Angeles, CA is seeking a Service Desk Agent to join their team.

    This position will gather, interpret, and use complex data to recommend actionable processes to improve and optimize results for the IT Service Delivery Department.


    Responsibilities:

    • Responsible for supporting the end user community at the university hospitals and clinic locations.
    • Analyze and diagnose application / system issues, creating and updating user accounts in Active Directory & other systems.
    • Perform software installs, PC maintenance and maintain communication for planned and unplanned outages.
    • Support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
    • Track & monitor ticket progress per required SLA & follow escalation procedures.
    • Work on handling 30+ tickets daily, providing quality customer service

    Education and Experience:

    • High School Diploma
    • Associate or bachelor's degree in related field is preferred.
    • Min of 3 years of IT and 2 years' experience within Service Desk Support
    • Must be open to working all shifts when necessary.
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