Front Desk Agent - Long Island City, United States - Wingate By Wyndham Long Island City

Description

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.


Responsibilities:

• Greet guests and provide them with a warm welcome upon arrival
• Checkin and checkout guests efficiently and accurately
• Answer phone calls and respond to guest inquiries in a professional and timely manner
• Assist guests with reservations, room changes, and other requests
• Handle guest complaints or concerns with empathy and resolve issues promptly
• Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Experience:

• Previous experience in a front desk or customer service role is preferred
• Knowledge of hotel operations and hospitality industry is an asset
• Strong communication skills, both verbal and written
• Multilingual abilities are highly desirable
• Proficient in using computer systems for reservations, checkins, and other front desk functions
• Ability to handle cash transactions accurately
• Excellent problemsolving skills and ability to remain calm under pressure

Join our team as a Front Desk Agent and enjoy the following benefits:

• Competitive pay based on experience
• Opportunities for career growth within the hospitality industry
• Training and development programs to enhance your skills
• Employee discounts on hotel stays and other perks

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Overnight shift

Work setting:

• Inperson

Ability to Relocate:

• Long Island City, NY 11101: Relocate before starting work (required)

Work Location:
In person