Front Desk Agent - New York, United States - Crosby Hotel LLC

Crosby Hotel LLC
Crosby Hotel LLC
Verified Company
New York, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
interpersonal skills, great attention to detail and is driven by delivering inspirational service.


MAIN DUTIES:


  • Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
  • Checkin/checkout hotel guest efficiently while extending the highest level of hospitality
  • Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
  • Ensure integrity of billing and cash handling
  • Maintain the correct confidentiality of hotel guest information and records.
  • Cover reservations when required
  • Carry out a daily in house guest reservation and correspondence audit
  • Maintain high level of communication between Front Office and all other departments
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