Front Desk Agent - Carlstadt, United States - Spring Hill Suites

Description

As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.

If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

• Greet guests and provide them with a warm welcome
• Checkin and checkout guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, room changes, and other requests
• Handle guest complaints or concerns in a timely and professional manner
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficiency in operating phone systems and other office equipment
• Ability to multitask and prioritize tasks effectively in a fastpaced environment
• Knowledge of hotel operations and guest relations
• Bilingual or multilingual skills are highly desirable
• Attention to detail and problemsolving abilities
• Familiarity with front desk procedures and hotel management software

• Flexible spending account
• Life insurance
• Retirement plan

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call
• Weekends as needed
• Weekends only

• Inperson

• Carlstadt, NJ 07072: Relocate before starting work (required)