Overnight Front Desk Agent - New York, United States - Soho Grand Hotel
Description
The Soho Grand Hotel is seeking an Overnight Front Desk Agent to join their team.The Front Desk Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City.
We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.
Responsibilities include, but are not limited to:
- Create memorable experiences for guests by ensuring a smooth arrival and departure
- Anticipating guests needs
- Act as the liaison for each guest with all departments to create and maintain a positive guest experience
- Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
- Being a positive and empathetic listener for all guest queries
- Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
- Direct guests to explore Manhattan's Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
Requirements:
- Familiar with Downtown NYC
- Hospitality/hotel experience preferred
- Knowledge of Opera, Opera Cloud, GoConcierge and Alice preferred
In return we offer:
- 401k plans (with matching after 1 year)
- Health Insurance (Medical, Dental, Vision)
- Paid time off for fulltime Team MembersHospitality/hotel experience preferred
- Career Advancement
Pay:
From $25.85 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
Work setting:
- Inperson
Work Location:
In person
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