-
IT Service Manager
1 week ago
Titan Ventures Chelsea, United StatesA job that protects lives, values, and the environment? You can find it with us at Minimax. We are one of the market leaders in fire protection and are known worldwide for our innovative technologies and excellent research. As an IT Service Manager, you will be responsible for ou ...
-
Service Manager
1 week ago
Windsor Communities Boston, United States**Service Manager | **The Victor by Windsor - Boston, MA** · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication that cannot be beat. You are ha ...
-
Career Services Manager
1 week ago
More Than Words Boston, United States**About More Than Words** · More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage the ...
-
Room Service Manager
1 week ago
The Langham Boston, United StatesJob Summary · - **PURPOSE AND OBJECTIVES OF POSITION*** · - The Room Service Manager is a member of the Food and Beverage team whose primary responsibility is to ensure that the Hotel's service standards and Food & Beverage revenues are met or exceeded in Room Service. Hospitable ...
-
Field Service Manager
1 week ago
Belimed Boston, United StatesBuild a · career with · confidence · **Field Service Manager - East (New England)** · Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we de ...
-
Room Service Manager
1 week ago
The Langham Boston Boston, United States**Perks**: · Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more. · **PURPOSE AND OBJECTIVES OF POSITION** · The Room Service Manager is a member of the Food and Beverage team whose primary responsibility is to ...
-
Service Delivery Manager
1 week ago
Braintree Technology Solutions Inc. Boston, United StatesParticipate in the Program roadmap, rollouts, and strategic discussions with internal and customer stakeholders. · - Maintain alignment with Program Director/Business Relationship Managers. · - Maintain an overall Program-level view with the current state/progress and achievement ...
-
Service Offering Manager
2 weeks ago
Autodesk Boston, United StatesJob Requisition ID # · - 24WD78193 · Position Overview · At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Offerings & Practice team works with our product, marketing, sales, digital experience, and customer ...
-
Service Manager
1 week ago
D.H. Pace Company, Inc. South Boston, United States**Pasek Security Company, a DH Pace Company, Inc.,** is seeking to hire a **Service Manager** in our Boston, MA office This individual will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service an ...
-
Manager, Data Services
1 day ago
Outcomes Operating Inc Boston, United States**JOB SUMMARY** · As a manager, your focus will be technical leadership and helping to shape the success of the development team. You will direct the team to provide an effortless experience for our clients by coordinating with development leadership, hosting team meetings, maint ...
-
Services Partner Performance Manager
1 week ago
Philips Cambridge, United States**Job Title**: Services Partner Performance Manager · **Services Partner Performance Manager** · The Services Partner Performance Manager is a new role within the Performance Delivery Office in Hospital Patient Monitoring (HPM) and works closely with the service delivery stakehol ...
-
Nursing Service Management
1 week ago
Titan Ventures Harvard, United StatesAre you passionate about helping people in your nursing profession and value finding joy in your work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a positive work environment · ▸ If appreciation and recognitio ...
-
Service Manager
4 days ago
Kayser Automotive Group Watertown, United StatesJob Summary: · Kayser Automotive Group is seeking a highly motivated and experienced Service Manager to join our team in Watertown, Wisconsin. As the Service Manager, you will be responsible for overseeing and managing the daily operations of our service department. This is a ful ...
-
Resident Services Coordinator/case Manager
6 days ago
Mystic Valley Elder Services Boston, United States**Resident Service Coordinator** · Case Management without the travel If you have a passion for working with older adults, like being the go-to person when someone needs help and enjoy having fun all while making an impact in someone's life, this is the position for you. The Resi ...
-
Philips Cambridge, United States**Job Title**: Product Manager, Service System Implementation · **Product Manager, Service System Maintenance** · **Your role ensures**: · - Understanding Customer Needs: Just like in product management for physical goods, service product managers must deeply understand customer ...
-
Clinical Manager, Adult Respiratory Services
6 hours ago
Brigham & Women's Hospital(BWH) Boston, United States**Clinical Manager, Adult Respiratory Services** · Shift: 40 Hours / Nights** / **Remote work as necessary · BWH - ADULT RESPIRATORY CARE · GENERAL SUMMARY/ OVERVIEW STATEMENT · Responsible for all aspects of the adult program under the guidance of the Sr. Manager and Pulmonary M ...
-
Event Sales Manager, Hotel Services
1 day ago
Encore Global Boston, United StatesPosition Overview · The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and reven ...
-
Spectrum Innovations Chelsea, United StatesWith enthusiasm and motivation, we make our fashion brands OPUS and someday successful throughout Europe. We want to continue building on this success with our growing network. We are rethinking shopping. We have big goals and work in detail. · In sales, our focus is on collabora ...
-
beBee Handyman Mill Bay, AK, United States FreelanceThis is a job ad for a cooperative society in Mill Bay, AK.What type of management is needed? · Administrative, fiscal and/or tax (taxes, income, etc.) · Type of management contract · Ongoing consultancy (monthly or quarterly) · Client profile · Company (sl, sa, etc.) · How long ...
-
Guest Services Manager
2 weeks ago
Holiday Inn Express Saugus Logan Airport (Baywood Hotels) Saugus, United States**Hotel Guest Service Manager/Front Desk Manager** · Innovator, a Motivator, a Leader, a Team Player - Most of all, **Be Baywood** · With our _"It's My Pleasure"_ philosophy we have become one of the Nation's fastest growing hotel development & management companies. · Join us as ...
Assistant Service Manager - Everett, United States - Pep Boys
Description
****
**Assistant Service Manager**
**Assistant Service Manager**
**Requisition ID:**
**Category:** Service Desk
**Position Summary**
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
**Duties & Responsibilities**
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Drivers License .
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.