Guest Services Manager - Saugus, United States - Holiday Inn Express Saugus Logan Airport (Baywood Hotels)

Description

Hotel Guest Service Manager/Front Desk Manager
Innovator, a Motivator, a Leader, a Team Player - Most of all,
Be Baywood

With our _"It's My Pleasure"_ philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our
Hotel Guest Service Manager/Front Desk Manager at our
Holiday Inn Express located at
999 Broadway Saugus MA
(Room Count:

145 )

• Have the Ability to consistently work all shifts as needed
• Previous Management/

Team Leadership Experience:
Minimum of 1-year Hotel experience as a Front Desk Shift Supervisor or 2 years as a Lead Front Desk Agent

• IHG/ Opera Experience
• Must have valid drivers license in good standing
• Must possess excellent public relations skills and warm and friendly attitude
• Leadership skills and ability to build a team with common goals for overall service culture.
• Strong Accounting & Administrative skills
• Must possess knowledge of hotel interdepartmental relationships and be able to work well with other managers

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Transportation Services/Valet and Guest Accounting.

Departmental efforts should maintain established operational standards.


Job Duties

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established backup procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures
• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Monitors market operations, i.e. cleanliness & merchandising, & inventory, placing orders in a timely manner.
• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
• Reviews the guest credit report, addressing any issues
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events.

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Additional duties may be added at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled


Pay:
$42, $51,000.00 per year


Schedule:

• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift

Education:

• High school or equivalent (preferred)

Experience:

• Hotel management: 1 year (required)
• Hospitality: 1 year (required)

Ability to Relocate:

• Saugus, MA 01906: Relocate before starting work (required)

Work Location:
In person