Room Service Manager - Boston, United States - The Langham

The Langham

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary
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PURPOSE AND OBJECTIVES OF POSITION

The Room Service Manager is a member of the Food and Beverage team whose primary responsibility is to ensure that the Hotel's service standards and Food & Beverage revenues are met or exceeded in Room Service. Hospitable, welcoming and friendly guest service are essential requirements of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare daily/weekly payroll and schedule
Schedule and conduct monthly departmental meetings
Complete projects delegated by Manager in timely manner
Maintain inventory of supplies/approve all requisitions
Maintain POS systems and update product pricing
Ensure maximum level of guest service while maintaining Langham standards
Handle guest requests/complaints

SUPPORTIVE FUNCTIONS

85% Floor Management

15% - Administrative work
Requirement
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JOB KNOWLEDGE, SKILL AND ABILITY

Experience with and good understand of Micros POS and F&B Menu knowledge

SAFETY REQUIREMENTS-Food Safety: Abides by food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food prep and delivery activities.

EDUCATION AND/OR EXPERIENCE-Minimum 1 year of experience in Food & Beverage Management in a 4-5 star hotel, and/or room service.

CERTIFICATES, LICENSES, REGISTRATIONS-ServSafe Alcohol and/or TIPS

PHYSICAL DEMANDS-Able to grasp, lift and/or carry up to 25 lbs. as needed.
Able to work long hours plus the ability to stand, sit or walk for extended periods of time
Terms of employment
Full time