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    Customer Support Associate I - Tempe, United States - Caris Life Sciences

    Caris Life Sciences
    Caris Life Sciences Tempe, United States

    1 week ago

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    Description

    Job Location Papago - Tempe, AZ Education Level Undisclosed * Meets all deliverables and goals set by department.

    Meets all regulatory agency requirements as they pertain to job function.

    Answers incoming customer phone calls and takes appropriate action for each call according to Caris SOPs.

    Maintains customer satisfaction by maintaining a friendly, professional, and positive communication style.

    Maintains current knowledge of Caris products and services.

    Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input or information from another Caris department. Escalates issues quickly and professionally.

    Accurately records call details and takes action in the Caris LIS.

    Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.

    Professionally communicates with various internal team members including laboratory operations, pathologists, clinicians and other integral departments, as needed, to facilitate customer needs.

    Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.

    Assists as needed to perform other related duties and special projects as assigned by management.

    High School diploma or equivalent required.

    One to three years of experience in a customer support role where deductive reasoning is necessary and strong evidence of related service skill sets are required.

    Knowledge of HIPAA provisions and importance of privacy of patient data.

    Experience with both hands-on and phone based support of PC based hardware, Windows operating systems, and productivity software.

    Demonstrates exceptional telephone communication skills, including a positive, friendly, and enthusiastic verbal style and excellent active listening skill.

    Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.

    Demonstrates empathy to customer concerns and able to consistently convey understanding and sense of urgency to solve customer issues.

    Demonstrates attention to detail and is organized and able to prioritize duties.

    Willingness and ability to learn and understand complexity of industry and business.

    Demonstrates ability as a self-starter and is able to manage time effectively.

    Demonstrates critical thinking skills focused on problem resolution.

    Willingness to learn and understand complexity of industry and business.

    Demonstrates accountability, integrity and quality focused on achieving business objectives.

    Drives for Results (Service, Quality, and Continuous Improvement)

    Communication Proficient verbal and written communication skills.

    Teamwork Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

    Customer Service Focus Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

    Will work at a computer a majority of the time.

    Must possess ability to sit and/or stand for long periods of time.

    Must possess ability to perform repetitive motion.

    Ability to lift up to 30 pounds.

    Thank you for applying

    Your resume and application will be carefully reviewed against the requirements of our current open positions. Should your experience and skills match an available position, you will be contacted by a member of our recruiting team.

    Thank you for your interest in Caris Life Sciences.

    Sincerely,

    Caris Life Sciences

    Thank you for applying

    Your resume and application will be carefully reviewed against the requirements of our current open positions. Should your experience and skills match an available position, you will be contacted by a member of our recruiting team.

    Thank you for your interest in Caris Life Sciences.

    Sincerely,

    Caris Life Sciences

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