Technical Support Associate - Tempe, United States - Conexess

Description

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.


Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.


Conexess Group is aiding a large healthcare client in their search for a Technical Support Associate. This
is a long-term opportunity with a competitive compensation package.

Responsibilities:

Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers.
Escalates unresolved issues in a timely manner.
Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
Manages service request queues and resolves daily hardware and software service and support requests.
Adheres to established service level goals.
Thoroughly document work performed in ticketing system.
Schedules
Works on site specific department projects and/or sub-projects
Works under own initiative, prioritizes own work, and meets agreed timelines.


Qualifications:

BS in IT or related field or equivalent experience
3 years of recent Desk Side Support required with Hands on Experience
1-3 Years PC/LAN Technical Experience
Strong Customer service skills
Experience with imaging and troubleshooting PCs in a networked environment.
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
General knowledge of networking switches and data networks.
General knowledge of IP telecommunications systems.
General knowledge of printers
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