Chef de Cuisine - Tempe, United States - Tempe Market Station
Tempe Market Station
Tempe, United States
Verified Company
3 weeks ago
Description
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
-CORE WORK ACTIVITIES
Leading Kitchen Operations for Site:
- Manages kitchen management teams.
- Provides direction for all daytoday operations.
- Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Advocates sound financial/business decision making skills.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model and demonstrates appropriate behaviors.
- Ensures property policies are administered fairly and consistently.
- Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
- Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Supervises and coordinates activities of cooks and associates engaged in food preparation.
- Demonstrates new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities:
- Develops and implements guidelines and control procedures for purchasing and receiving areas.
- Establishes performance goals, budget goals, team goals, etc.
- Ensures associate understanding of safety standards, monitoring processes and procedures related to safety.
- Manages department controllable expenses including costs of food, supplies, uniforms and equipment.
- Participates in the budgeting process for areas of responsibility.
Ensuring Culinary Standards and Responsibilities are Met:
- Provides recommendations and directions for menu development.
- Monitors raw and cooked food product quality to ensure standards are met.
- Determines food presentation standards and creates decorative food displays.
- Recognizes superior quality products, presentations and flavor.
- Ensures compliance with food handling and sanitation standards.
- Ensures associates maintain required food handling and sanitation certifications.
- Maintains purchasing, receiving and food storage standards.
- Prepares foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service:
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
- Manages daytoday operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and promptly handles guest problems and complaints.
- Empowers and trains associates to provide excellent customer service.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities:
- Participates in interviewing and hiring of team members with the appropriate skills.
- Uses all available on the job training tools to train new associates and provide followup training as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
- Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Ensures associates understand Company, Resort and Departmental expectations and parameters.
- Ensures associates are crosstrained to support successful daily operations.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
- Schedules associates to business demands and tracks associate time and attendance.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of associates and provides feedback to individuals.
- Ensures associate recognition is taking place on all shifts.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Participates in associate progressive discipline procedures.
- Reviews associate satisfaction results.
Additional Responsibilities:
- Analyzes information and evaluates results to choose the best solution and solve problems. Other duties as assigned.