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    Field Service Manager - Sacramento, United States - Catalyst Career Group

    Catalyst Career Group
    Catalyst Career Group Sacramento, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Field Service Manager
    Konecranes

    Konecranes is looking for a Field Service Manager for a Northern California territory. The Field Service Manager supervises 20 to 30 field operations personnel, including crane technicians and inspectors. The Field Service Manager is accountable for customer satisfaction, operational excellence, and profitability in the assigned Territory/Branch. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply today

    Position includes:

    • Salary: $85,000-$100,000 plus 30% bonus.
    • First year expected earnings: $115,000-130,000 year
    • Home Office
    • GREAT BENEFITS: medical, dental, vision insurance, and more
    • 401(k) plan with company match from day one, and profit sharing
    • Paid vacation, sick/personal days, holidays
    • Company Vehicle (business and personal use)

    Phone Interviews are being scheduled.
    A Private Recruiting Event
    Produced by Catalyst Career Group

    To request an interview, press the "APPLY" Button below

    Requirements Include:

    • Minimum of five (5) years experience as a manager in customer service operations role, equivalent experience, education, and training will be considered.
    • Previous experience managing a customer facing, field service business preferred.
    • Demonstrated leadership experience
    • Well-developed "people" skills
    • Strong understanding of mechanical and electrical principles
    • Demonstrated leadership experience
    • A basic understanding of mechanical and electrical principles.
    • Good written and verbal communication skills; PC skills.

    Principal Responsibilities Include:

    • Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
    • Accountable for customer satisfaction, operational excellence, and profitability in the assigned Territory/Branch.
    • Assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location.
    • Cooperate with other Regional functions to improve Konecranes brand equity, ensure growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of the customers, the employees and Konecranes.
    • Responsible for all matters related to Safety and ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
    • Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
    • Responsible for Productivity in accordance with targeted metrics.
    • Responsible for the Gross Margin and Profitability of the branch operation

    To request an interview, press the "APPLY" Button below

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