- Operating as the lead point of contact for any and all matters specific to assigned accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability
- Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines
- Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.
- Developing new business with existing customers and/or identify areas for improvement to meet sales targets
- Managing issue escalations with assigned customers
- Developing/ enhancing/ managing governance structure with assigned accounts
- Bachelors Degree in Science, Business Administration, Sales or relevant field
- 10 years of experience in Account Management or related field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role
- Proven work experience in life sciences industry – CRO, pharma, biotech, other service provider
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
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Associate Director
6 days ago
Novo Nordisk Plainsboro, United States**About the Department** · Imagine being a part of a team committed to helping people defeat diabetes and other serious chronic conditions. Here at Novo Nordisk, we seek out opportunities to contribute to healthier communities and better lives for all people. And, that's what you ...
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Associate Director
6 days ago
Novo Nordisk Plainsboro, United States**About the Department** · *** · Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for p ...
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Associate Director
3 days ago
Novo Nordisk Plainsboro, United States**About the Department** · The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resourc ...
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Associate Director
6 days ago
Novo Nordisk Plainsboro, United States**About the Department** · The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resourc ...
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Associate Director, Inclusion
6 days ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Associate Director, Consumer Marketing
3 days ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Associate Director, Thought Leadership
1 week ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Princeton University Princeton, United StatesOverview: · The Associate Director for Administrative Planning (AD) plays a critical role in University administrative planning and management, undertaking major projects and initiatives on behalf of the Office of the Executive Vice President (OEVP). The role provides a unique op ...
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Associate Director, Omnichannel Strategist
1 week ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Princeton University Princeton, United StatesOverview: · OCRA serves as the primary liaison between the University and its surrounding community on a wide variety of local and regional issues. The office advances Princeton's mission by building strategic relationships with external partners and promoting ongoing engagement ...
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Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Associate Director, Us Strategic Decision
1 week ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Educational Testing Service (ETS) Princeton, United States**About ETS**: · For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted ass ...
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Associate Director, Us Access Strategy
1 week ago
Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Bristol-Myers Squibb Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
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Associate Director
1 week ago
Merck Sharp & Dohme Rahway, United States**Position Description**: · **Associate Director Data Product Management Job Description** · We are seeking a strong, highly energetic and collaborative leader to join our Company's Human Health Digital, Data & Analytics (HHDDA) organization and play an active role in our Company ...
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Associate Director
1 day ago
Novo Nordisk A/S Princeton, United StatesThe Associate Director, Regulatory Affairs - Advertising & Promotion will provide strategic regulatory advice on advertising and promotion for assigned products in accordance with business goals and objectives, FDA regulations and guidances, and comp Regulatory Affairs, Director, ...
Account Management Associate Director - Princeton, United States - MMS
Description
Job Description
Job DescriptionMMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma's international awards programs for the last three consecutive years. For more information, visit or follow MMS on LinkedIn.
Job Description:
Requirements:
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