Associate Director, Product Operations Management - Princeton, United States - Educational Testing Service (ETS)

Educational Testing Service (ETS)
Educational Testing Service (ETS)
Verified Company
Princeton, United States

1 day ago

Mark Lane

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Mark Lane

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Description

About ETS:


For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning.

Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include
TOEFL, TOEIC, GRE and Praxis.

Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.


With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.

Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.


Position Summary_:
_

Works with Functional Centers of Excellence to manage day-to-day operations of an existing product.

Directly accountable for management of the operations for assigned product of lower size, and/or complexity working directly with Product Owner and Senior Director.


Responsibilities
End-to-End Product Operations Management & Delivery

  • Work directly with the Product Owner and Senior Director to transition product concepts from MVP to operational
  • Provides input for the creation of the product work plan and executes against the product work plan
  • Directs work of FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
  • Defines and improves work processes to reduce product costs and protect product quality
  • Identifies and shares product delivery improvement areas with Product Managers
  • Communicates and collaborates with FCEs / vendors / partners clearly and effectively
  • Accountable for the efficient resolution of operational issues within product and fully understands the daytoday operations and flow status
  • Accountable for delivering on products / features promised to client / customer
  • Participate in client / customer meetings as needed to provide operational expertise
Contract/SLA Fulfillment

  • Responsible for ensuring that product delivery meets client expectations
  • Directs the work of product operations team to ensure that milestones are met, contractual obligations are fulfilled, and delivery meets client expectations
  • Tracks performance against SLAs and work with FCEs and service providers to improve performance as needed
Risk Management

  • Identifies operational risks and create mitigation plans
Financial Management

Responsible for tracking/managing all product-related expenditures against budget

  • Responsible for supporting attainment of surplus targets by controlling expenses
  • Works with FCE's to identify opportunities to reduce product costs across the value chain, and be accountable for their implementation
Adhere to ethical standards and comply with the laws and regulations applicable to the job function


Experience and Skills:


Skills:


  • Ability to work with crossfunctional teams
  • Demonstrated understanding of product operational needs
  • Ability to identify new ideas to improve performance and productivity
  • Ability to provide status updates of daytoday operations
  • Deep understanding of SLA's and KPI's
  • Possess strong decision making and prioritization skills
  • Strong communication skills
  • Responds effectively when faced with uncertainty and/or lack of data by seeking the data necessary to guide decisionmaking
  • Ability to manage and optimize suppliers
  • Ability to lead through influence (matrix management)

Education, Certifications, or Special Licenses:


  • Undergraduate degree (or equivalent experience) in related fields such as: Business Administration, Operations Management/Engineering or other areas combined with relevant work experience
  • MBA preferred

Relevant Years of Experience Required:


  • 5+ years of combined experience in operations management
  • Previous experience in one or more of the following: project management, business analysis, budget management, product management or client relationship management is desired
LI-MM1

LI-HYBRID


ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as online learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Ben
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