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    Member Success Manager - Chicago, United States - YogaSix Southport

    YogaSix Southport
    YogaSix Southport Chicago, United States

    1 week ago

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    Description
    Job Description

    Job Description

    As a Member Success Manager at YogaSix Yoga Studio, you will be responsible for ensuring the satisfaction and retention of our members by providing exceptional support, guidance, and personalized experiences.

    You will serve as the primary point of contact for members, addressing their needs, resolving concerns, and fostering long-term relationships to enhance their wellness journey.


    Key Responsibilities:

    Member Engagement and Retention:
    Build strong, trusting relationships with members through regular communication and personalized interactions.
    Proactively reach out to members to gather feedback, assess satisfaction levels, and identify areas for improvement.
    Develop strategies and initiatives to enhance member retention and loyalty, ensuring a high renewal rate for memberships.


    Support and Assistance:


    Serve as the main point of contact for members, addressing inquiries, resolving issues, and providing guidance on studio offerings and services.

    Assist members with scheduling classes, booking appointments, and navigating the studio's amenities and resources.
    Act as a liaison between members and studio staff, ensuring seamless communication and coordination of services.

    Wellness Consultations and Goal Setting:
    Conduct comprehensive wellness consultations with members to understand their objectives, preferences, and challenges.
    Collaborate with members to develop personalized wellness plans tailored to their individual needs and goals.
    Provide ongoing support and accountability to help members stay motivated and track their progress.


    Community Building:
    Foster a sense of belonging and community among members by organizing events, workshops, and social activities.
    Encourage member participation in community initiatives, challenges, and group activities to promote connection and camaraderie.

    Actively engage with members both inside and outside the studio environment to strengthen relationships and promote a supportive wellness community.

    Socia media posting and management


    Data Analysis and Reporting:
    Utilize studio management software and CRM systems to track member interactions, monitor engagement levels, and analyze retention metrics.
    Generate reports and insights to assess the effectiveness of customer success initiatives and identify opportunities for improvement.
    Make data-driven recommendations to optimize member experiences and drive business growth.


    Qualifications:


    Bachelor's degree in business, marketing, communications, or related field; additional certification in customer success or relationship management is a plus.

    Previous experience in customer success, account management, or client services roles, preferably in the health, fitness, or wellness industry.
    Excellent interpersonal and communication skills, with the ability to empathize, actively listen, and build rapport with members.
    Strong problem-solving abilities and a proactive mindset with a focus on delivering exceptional customer service.
    Passion for health, wellness, and yoga, with a genuine desire to support others in their wellness journey.
    Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
    Ability to work independently as well as collaboratively in a dynamic and fast-paced environment.

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