- Build an excellent rapport with AMS clients, guiding and assisting them on getting the most from their Workday deployment.
- Maintain clients' ongoing satisfaction, ensuring Intecrowd is reputable and referenceable.
- Manages multiple clients using exceptional organizational and time management techniques.
- Establishing a trusted advisor relationship that works to ensure the client's overall satisfaction with Workday.
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Stay on top of any major changes within their customer's organization to be able to effectively help manage the change and develop the relationships as necessary.
- Maintain Workday certifications and qualifications.
- Acting as a trusted advisor with the client to understand how the Workday roadmap can / will influence decisions and activities.
- Prioritizing and driving resolution on escalated customer issues.
- Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams.
- Working closely with Workday CBAEs and CSMs to educate on Intecrowd capabilities and to ensure client engagement and satisfaction.
- Leveraging customer relationships as needed for AMS prospect references.
- Collaborate with ACCs, Sales, AMS team and PS leaders
- Ability to "read the room" (virtually or in person) and pivot as needed
- Meet annually with clients for reflection, planning and renewal. Draft AMS SOW renewal were applicable
- Passion for providing exceptional customer service.
- Ability to effectively manage against timelines and goals.
- Excellent verbal and written communication skills.
- Previous consulting experience with a consulting / software company a plus.
- Proven account management / strategic planning experience, with demonstrated ability to support multiple customers effectively.
- Provide guidance on strategic IT roadmaps.
- Ability to engage at the C-Level.
- Demonstrable experience in a similar role (Consulting or Account Management) that includes issue resolution and escalation management at both the business owner and executive levels.
- Proven ability to engage across corporate functions (AMS, Managing Professional Services, Executive Leadership, etc.).
- You live by a set of values that align with the Values and Guiding Principles of our Charter.
-
Customer Success Manager
3 days ago
Salesforce Atlanta, United StatesJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
-
Customer Success Manager
1 week ago
Dell Alpharetta, United States Full timeCustomer Success Manager - · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' a ...
-
Customer Success Manager
3 weeks ago
Resolution Technologies, Inc. Atlanta, United StatesCustomer Success Manager · Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers · As a CSM, you will serve ...
-
Customer Success Manager
6 days ago
AutoLeap Atlanta, United StatesJob Description · Job DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible imp ...
-
Customer Success Manager
2 weeks ago
Resolution Technologies, Inc. Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...
-
Customer Success Manager
1 week ago
MessageGears Atlanta, United StatesJob Description · Job DescriptionMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, w ...
-
Client Success Manager
3 weeks ago
Par Excellence Atlanta, United StatesGovt. Team - Client Success Manager · General Position Description · This position is responsible for the management of clients' post implementation. This includes product training and optimization. The goal is to facilitate client success and to increase usage of the PAR Bins s ...
-
Customer Success Manager
3 days ago
Resolution Technologies Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and stra ...
-
Customer Success Manager
3 weeks ago
AlgoSec Atlanta, United StatesAlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. ...
-
Customer Success Manager
3 days ago
Kaleris Atlanta, United StatesKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished go ...
-
Customer Success Manager
2 weeks ago
WelcomeHome Software Atlanta, United StatesAbout WelcomeHome · WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. · Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ emplo ...
-
Customer Success Manager
2 weeks ago
MintLeads Atlanta, United StatesRole Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories w ...
-
Client Success Manager
3 weeks ago
Money Fit by DRS Atlanta, United StatesAnchor is seeking an experienced Client Success Manager · Salary: $75,000-$80,000 · About Anchor · Anchor is an independent division of Hornblower Group, · Anchor · is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...
-
Customer Success Manager
3 weeks ago
Eptura, Inc. Atlanta, United StatesWho are we · : · We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. To ...
-
Customer Success Manager
3 days ago
Abacus Atlanta, United StatesCustomer Success Manager · Location: North East Atlanta area, GA · Job Title : Customer Success Manager (CSM) · Job Type: Permanent, full-time · Requirement: To work as part of our Atlanta team to help our major retail customers (such as Macy's and O'Reilly's) implement and ru ...
-
Customer Success Manager
4 days ago
rainforestpay Atlanta, United StatesRainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring that our clients' integration ...
-
Customer Success Manager
2 days ago
Rainforest Atlanta, United StatesWho are we looking for? · Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring th ...
-
Customer Success Manager
2 days ago
AutoLeap Atlanta, United StatesJob Description · Job Description · AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangibl ...
-
Customer Success Manager
1 week ago
Slip Robotics Atlanta, United StatesJob Description · Job DescriptionIntroduction · Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for ...
-
Customer Success Manager
1 week ago
ProArch Atlanta, United StatesJob Description · Job Description ProArch is looking for a Customer Success Manager who is a technology consultant with experience overseeing data, AI, and modern application development projects. The candidate must be consultative in solving the right problem, establishing good ...
Customer Success Manager - Atlanta, United States - Intecrowd
Description
Job Description
Job DescriptionFounded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient integration designs and rapid deployment strategies. We develop maintainable solutions and provide support for integration testing and updates for new Workday releases.
This remote role can be located anywhere within the U.S. to perform the required responsibilities.
The iCSM is Intecrowd's bridge between our Professional Services and Application Management Services (AMS) teams. You will work as a trusted advisor with client executive sponsors to strategically enhance their Workday journey, the iCSM ensures that maximum value is being derived from Workday by quantifying the value, driving adoption, sharing best practices, identifying opportunities, acting as an escalation point for client issues and developing strategic goals and objectives. Additionally, this role relies heavily on personal accountability for results, and a willingness to go 'the extra mile' for each and every client.
KEY EXPECTATIONS
DESIRED SKILLS AND EXPERIENCE
Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Intecrowd takes into consideration each candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate. This is done on an individualized, non-discriminatory basis. Therefore, an offer for full time employment may fall anywhere in between the estimated minimum base salary for this role of $102,000.00/year and the estimated maximum base salary for this role of $165,000/year. In addition to a base salary, this position may be bonus eligible. Intecrowd also offers a comprehensive benefits package please visit our careers page, where you can find and download a detailed benefits guide.
Employer's Rights:
Intecrowd has the right to revise this job description at any time. This job description is not a contract for employment. This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.
Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Intecrowd.