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    Customer Success Manager - Atlanta, United States - WelcomeHome Software

    WelcomeHome Software
    WelcomeHome Software Atlanta, United States

    4 days ago

    Default job background
    Accounting / Finance
    Description

    About WelcomeHome

    WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.

    Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.

    Profitable from day one, we've succeeded with a focused team that prioritizes client success over external / VC reporting and updates.

    WelcomeHome's differentiation extends beyond providing the most technologically advanced, easy to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.

    About the Role

    As a Customer Success Manager, you will work directly with our Director of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include:

    • Onboarding new clients by configuring the software to match the communities' sales standards and terminology
    • Training community Sales Directors, whether on-site or via video conference
    • Elevating key needs to the company's senior leadership
    • Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
    • Conducting Quarterly Business Reviews with our clients' senior sales leaders

    This position is based in our Atlanta office. While Welcome Home supports hybrid work, employees for this role are only eligible after the onboarding period (~3-6 months of full-time employment)

    About you

    The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer's success. In addition, a great candidate might have:

    • 2+ years in customer success in a software environment
    • Strong problem-solving ability
    • Excellent written and interpersonal communication skills
    • Critical thinking and data analysis skills
    • Prior experience in a start-up a plus

    What You'll Get

    WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.

    But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.

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