Jobs
>
Atlanta

    Customer Success Manager - Atlanta, United States - MintLeads

    MintLeads
    MintLeads Atlanta, United States

    1 week ago

    Default job background
    Description

    Role Summary

    As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories which will help drive our continued growth and help win new business You will work closely with the Head of Customer Success, sales team, copy and operations teams to best support our clients.

    An ideal Customer Success Manager will support MintLeads customers as they transition from sales prospects to active users of our service. A focus on building customer loyalty and long-term client relationships is key.

    You will report to the MintLeads Head of Customer Success. This team will likely scale to 6+ in the next 12 months. This is a perfect role for someone looking for leadership and management experience while still having the impact of an individual contributor.

    Responsibilities

    • Create and maintain relationships with customers to better understand and achieve their needs
    • Take new clients through the onboarding process, working closely with the operations and copy team during this time
    • Schedule regular video calls with our customers to identify opportunities for contract growth
    • Manage all reporting about the health of customer's accounts
    • Capture customer success stories and video testimonials

    Qualifications

    • 2+ years experience in a customer success / account management experience
    • Extremely strong customer service skills and ability to advocate for our clients to the rest of the team
    • Eagerness to learn and lead initiatives to better support your clients needs
    • Comfortable working with new and evolving product offerings and working in a fast-paced and ever-evolving environment
    • High Energy and willingness to deep-dive into customer needs

    About MintLeads

    MintLeads is a growth marketing agency for nearly 200 B2B companies around the world. We work with companies from small teams to publicly traded enterprises - to build their outbound sales process.

    You will be joining MintLeads at an inflection point in our companys growth. We have tripled in size in the last 12 months and we are expecting similar growth over the next 12 months. This rapid expansion makes MintLeads the perfect home for ambitious, smart and growth-oriented individuals looking to impact the direction of a growing company and their own careers.

  • Resolution Technologies, Inc.

    Customer Success Manager

    1 week ago

    Resolution Technologies, Inc. Atlanta, United States

    Customer Success Manager · Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers · As a CSM, you will serve ...

  • Resolution Technologies, Inc.

    Customer Success Manager

    1 week ago

    Resolution Technologies, Inc. Atlanta, United States

    Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...

  • Money Fit by DRS

    Client Success Manager

    1 week ago

    Money Fit by DRS Atlanta, United States

    Anchor is seeking an experienced Client Success Manager · Salary: $75,000-$80,000 · About Anchor · Anchor is an independent division of Hornblower Group, · Anchor · is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...

  • MessageGears

    Customer Success Manager

    1 week ago

    MessageGears Atlanta, United States

    MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize ...

  • Sharecare

    Manager, Client Success

    1 week ago

    Sharecare Atlanta, United States

    Job Description: · Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provide ...

  • WelcomeHome Software

    Customer Success Manager

    1 day ago

    WelcomeHome Software Atlanta, United States

    About WelcomeHome · WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. · Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ emplo ...

  • MintLeads

    Customer Success Manager

    5 days ago

    MintLeads Atlanta, United States

    Role Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories w ...

  • Revel Systems

    Customer Success Manager

    1 week ago

    Revel Systems Atlanta, United States

    Company Overview: · Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating invento ...

  • Improvado

    Customer Success Manager

    2 weeks ago

    Improvado Atlanta, United States

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. · Our cutting-edge, no-code revenue data platform simplifies marke ...

  • Par Excellence

    Client Success Manager

    1 week ago

    Par Excellence Atlanta, United States

    Govt. Team - Client Success Manager · General Position Description · This position is responsible for the management of clients' post implementation. This includes product training and optimization. The goal is to facilitate client success and to increase usage of the PAR Bins s ...

  • Darktrace Limited

    Customer Success Manager

    1 week ago

    Darktrace Limited Atlanta, United States

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threat ...

  • AlgoSec

    Customer Success Manager

    1 week ago

    AlgoSec Atlanta, United States

    AlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. ...

  • Revel Systems

    Customer Success Manager

    6 days ago

    Revel Systems Atlanta, United States

    Job Description · Job DescriptionCompany Overview: · Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful manag ...

  • MacStadium

    Customer Success Manager

    1 week ago

    MacStadium Atlanta, United States

    Job Description · Job DescriptionMeet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big en ...

  • MacStadium

    Customer Success Manager

    1 week ago

    MacStadium Atlanta, United States

    Job Description · Job DescriptionMeet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big en ...

  • MyHRLane

    Customer Success Manager

    2 days ago

    MyHRLane Atlanta, United States

    Job Description · Job DescriptionJOB SUMMARY:The Customer Success Manager for NoteActive will be responsible for delivering on-site and virtual training to Corrections clients across multiple territories. In addition to training responsibilities, the person in this role will be r ...

  • Rainforest

    Customer Success Manager

    1 week ago

    Rainforest Atlanta, United States

    Who are we looking for? · Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring th ...

  • Kaleris Company

    Customer Success Manager

    1 week ago

    Kaleris Company Atlanta, United States

    We're looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership ...

  • Evident ID

    Customer Success Manager

    5 days ago

    Evident ID Atlanta, United States

    The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - h ...

  • Oracle Defunct

    Customer Success Manager

    8 hours ago

    Oracle Defunct Atlanta, United States

    Job Description · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unif ...