- Work closely with clients to understand their business goals and objectives, develop strategies to achieve them, and serve as a key partner for enabling payments growth
- Guide and manage clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
- Provide guidance and support to clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
- Analyze client data to identify trends and opportunities for improvement
- Provide expert advice to clients on go-to-market strategies, including product positioning, pricing, and messaging
- Work collaboratively with cross-functional teams - including sales, product, and engineering - to ensure client success.
- Develop and maintain strong relationships with clients, becoming a trusted advisor and advocate for their success
- Work closely with clients to identify and obtain additional payments volume and related revenue opportunities Monitor and report on key metrics related to client satisfaction, retention, and revenue growth
- Bachelor's degree in business, finance, engineering, computer science, marketing, or a related field
- 5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
- Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
- Strong understanding of credit card processing and ACH processing
- Strong understanding of interchange and interchange drivers
- Excellent communication skills, both verbal and written
- Ability to build strong relationships with clients and internal stakeholders
- Strong analytical skills, with the ability to interpret data and identify trends
- Ability to work independently and manage multiple projects simultaneously
- Strong problem-solving skills, with the ability to think creatively to overcome challenges
- Passion for helping clients succeed and achieve their business goals
- Authorization to work in in the United States of America as Rainforest does not engage in immigration sponsorship at this time
-
Customer Success Manager
1 week ago
Dell Alpharetta, United States Full timeCustomer Success Manager - · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' a ...
-
Customer Success Manager
2 weeks ago
Resolution Technologies, Inc. Atlanta, United StatesCustomer Success Manager · Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers · As a CSM, you will serve ...
-
Customer Success Manager
2 weeks ago
Resolution Technologies, Inc. Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...
-
Customer Success Manager
2 weeks ago
MessageGears Atlanta, United StatesMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize ...
-
Customer Success Manager
1 week ago
WelcomeHome Software Atlanta, United StatesAbout WelcomeHome · WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. · Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ emplo ...
-
Client Success Manager
2 weeks ago
Par Excellence Atlanta, United StatesGovt. Team - Client Success Manager · General Position Description · This position is responsible for the management of clients' post implementation. This includes product training and optimization. The goal is to facilitate client success and to increase usage of the PAR Bins s ...
-
Manager, Client Success
2 weeks ago
Sharecare Atlanta, United StatesJob Description: · Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provide ...
-
Customer Success Manager
1 week ago
MintLeads Atlanta, United StatesRole Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories w ...
-
Customer Success Manager
2 weeks ago
Revel Systems Atlanta, United StatesJob Description · Job DescriptionCompany Overview: · Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful manag ...
-
Customer Success Manager
15 hours ago
AutoLeap Atlanta, United StatesJob Description · Job DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible imp ...
-
Customer Success Manager
1 day ago
AutoLeap Atlanta, United StatesAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our ...
-
Customer Success Manager
2 weeks ago
Revel Systems Atlanta, United StatesCompany Overview: · Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating invento ...
-
Manager, Customer Success
6 days ago
MongoDB Atlanta, United StatesThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...
-
Customer Success Manager
1 day ago
Canvs Atlanta, United StatesCanvs is the industry standard in measuring emotion. Using semantic AI and machine learning systems, we help organizations understand how their audiences feel so that they can make more informed decisions that impact their business. Our technology improves research efficiency and ...
-
Customer Success Manager
2 weeks ago
AlgoSec Atlanta, United StatesAlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. ...
-
Customer Success Manager
2 weeks ago
MintLeads Atlanta, United StatesRole Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories ...
-
Customer Success Manager
2 weeks ago
Kaleris Company Atlanta, United StatesWe're looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership ...
-
Customer Success Manager
6 days ago
Slip Robotics Atlanta, United StatesJob Description · Job DescriptionIntroduction · Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for ...
-
Client Success Manager
2 weeks ago
Money Fit by DRS Atlanta, United StatesAnchor is seeking an experienced Client Success Manager · Salary: $75,000-$80,000 · About Anchor · Anchor is an independent division of Hornblower Group, · Anchor · is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...
-
Customer Success Manager
12 hours ago
CENTEGIX Atlanta, United States· CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for st ...
Customer Success Manager - Atlanta, United States - Rainforest
Description
Who are we looking for?Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more importantly, you will help them optimize margins and revenue, guide them with expert go-to-market advice to increase adoption, and facilitate portfolio migrations.
The ideal candidate will be a payments industry professional with a deep understanding of vertically-focused platform growth strategies. In this role, you will have the opportunity to closely collaborate with other departments and provide tactical support in a startup environment.
To be successful in this role, you should have a proven track record of helping to grow embedded payments.
What are some of the high-impact opportunities you'll tackle?