- Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success.
- Ensure that customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve renewals, product expansion, and new growth.
- Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases.
- Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements.
- Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals.
- Monitor the customer's progress towards achieving their KPI's.
- Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals.
- Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.
- Minimum of 4+ years' experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Minimum of 1 years of experience working in a SaaS environment
- Minimum of 2 years of experience in network security or related discipline
- Minimum of 3 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with C suite management and technical personnel
- Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
- Showcase a bias for action and demonstrate a passion for technology
- Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations
- Ability to reconcile different points of view in meetings and summarize results concisely
- Familiarity with a CSM tool like Hubspot/Totango/Gainsight a plus.
- Extensive expertise in maintaining customer loyalty
- Engaging in procurement dialogues and tackling objections effectively
-
Customer Success Manager
1 week ago
Intradiem Alpharetta, United StatesJob Description · Job DescriptionIntradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. · Who We Are · Intradiem is a technology company on a mission to reinvent customer service through automation. · What We Do · We ...
-
Customer Success Manager
6 days ago
Saleo, Inc. Alpharetta, United StatesJob Description · Job Description Salary: · Saleo is looking for a highly talented Customer Success Manager to join our team. The CSM is primarily responsible for the retention, growth, and expansion of our customers. Ultimately, the CSM will be the main point of contact that re ...
-
Customer Success Manager
1 week ago
Got Bugs? Termite and Pest Solutions Alpharetta, United StatesAre you ready to take your customer service career to the next level? As a Full Time Customer Success Manager at Got Bugs?, you'll have the opportunity to lead a dynamic team of customer service representatives in Alpharetta. This role is perfect for an experienced manager who th ...
-
Customer Success Manager
6 days ago
Intradiem Alpharetta, United StatesJob Description · Job Description · Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. · Who We Are · Intradiem is a technology company on a mission to reinvent customer service through automation. · What We Do · ...
-
Customer Success Manager
6 days ago
PlayOn Sports Alpharetta, United StatesTHE ROLE · PlayOn Sports is looking for a Customer Success Manager to join our rapidly expanding team. Customer Success is critical to our long-term growth. We are looking for individuals who will help us continue to scale our organization. This role will be responsible for adop ...
-
Customer Success Manager
1 week ago
Got Bugs? Termite and Pest Solutions Alpharetta, United StatesJob Description · Job Description · Are you ready to take your customer service career to the next level? As a Full Time Customer Success Manager at Got Bugs?, you'll have the opportunity to lead a dynamic team of customer service representatives in Alpharetta. This role is per ...
-
Customer Success Manager
1 week ago
Intradiem Alpharetta, United StatesJob Description · Job DescriptionIntradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. · Who We Are · Intradiem is a technology company on a mission to reinvent customer service through automation. · What We Do · We ...
-
Customer Success Manager
4 days ago
Saleo Alpharetta, United StatesSaleo is looking for a highly talented Customer Success Manager to join our team. The CSM is primarily responsible for the retention, growth, and expansion of our customers. Ultimately, the CSM will be the main point of contact that represents Saleo as a trusted partner to ensure ...
-
Customer Success Manager
4 days ago
PlayOn Sports Alpharetta, United StatesCOMPANY OVERVIEW · The future of high school athletics and activities is powered by PlayOn Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, str ...
-
Technical Client Success Manager
3 weeks ago
Medicus IT Alpharetta, United StatesTechnical Client Success Manager · Join us as a Client Success Manager at Medicus Our CSMs are more than just advisors—they're partners in success, guiding our clients towards their business goals and enhanced patient care. With your expertise and problem-solving skills, you'll e ...
-
Technical Client Success Manager
3 weeks ago
Medicus IT Alpharetta, United StatesTechnical Client Success Manager · Join us as a Client Success Manager at Medicus Our CSMs are more than just advisorsthey're partners in success, guiding our clients towards their business goals and enhanced patient care. With your expertise and problem-solving skills, you'll e ...
-
Customer Success Technical Support Manager
1 week ago
Money Fit by DRS Alpharetta, United StatesSpecialty Building Products is a people first organization. · You may be wondering, why should I join · Specialty Building Products · We live our · Core Values · and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team ...
-
MCKESSON Alpharetta, United States Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
-
Upper School Math Teacher
1 week ago
Holy Innocents' Episcopal School Sandy Springs, United StatesHoly Innocents' Episcopal School (HIES) is seeking an **Upper** School Math Teacher **for the academic year. HIES is the largest Episcopal Parish day school in the country, offering a fully accredited college preparatory program for students age three through 12th grade. HIES is ...
-
National Account Specialist
3 weeks ago
Empower Brands Alpharetta, United States**National Account Specialist** · **About us**: · JAN-PRO Systems International franchise system is one of the 10 Brands under Empower Brands. Atlanta-based and founded in 1991, JAN-PRO Systems International's mission is to help people realize their dreams of business ownership t ...
-
Director, Financial Planning
1 week ago
Dell Alpharetta, United States Full timeDirector, Financial Planning & Analysis · Location: Remote · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, impr ...
-
Project Administrator
3 weeks ago
Wheeler Services, Inc. Alpharetta, United StatesAre you a **Project **Administrator **looking for the next level experience? · **Come and take the next step in your career with us** · **Wheeler Services, Inc.** provides you with the opportunity to grow in one of the leading concrete construction contractors' companies in the S ...
-
SOC Compliance Lead
6 days ago
MCKESSON Alpharetta, United StatesMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
-
Outside Sales Specialist
2 weeks ago
Lookout Pest Control, Inc Alpharetta, United States**The Outside Sales Specialist will focus on the development and growth of their respective territory/market. They will provide inspections, quotes, and sales, in support of our growth plans.** · **Vision, Core Values and Mission**: · Lookout Pest Control are on a mission to put ...
-
Dealer Development Specialist
3 weeks ago
Honda Alpharetta, United States**Location: Alpharetta, GA** · **Workstyle: Hybrid** · **What Makes a Honda, is Who makes a Honda** · Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our futur ...
Customer Success Manager - Alpharetta, United States - Dell
Description
Customer Success Manager -
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our strategic accounts and responsible for ensuring customers are successfully leveraging Secureworks' software to achieve business value and a return from their investment with Secureworks. You will work closely with our customers focused on increasing value, retention, customer satisfaction and expansion opportunities.
Role Responsibilities
Minimum Requirements
Preferred Skills
Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.
Job ID:R245237Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
By applying, you consent to your information being transmitted by beBee to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Dell Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
