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    Customer Success Manager - Atlanta, United States - Kaleris Company

    Kaleris Company
    Kaleris Company Atlanta, United States

    2 weeks ago

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    Description


    We're looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base.

    This position is highly visible and requires a high-energy, positive individual who thrives on providing service excellence to every customer.

    The ideal candidate is a self-starter and driven to success.

    The Customer Success Manager must be passionate about Kaleris' success and our customers' success.

    The role will be responsible for and challenged to direct a variety of programs within Kaleris Global Technical Support organization to include the following:

    Responsibilities

    Engage with assigned customers

    Develop an in-depth understanding of the customers software environment

    Implement and document action plans to address open issues and resolve timely

    Set up ongoing contact with customer including but not limited to

    QBR's

    Schedule conference calls

    Update customer contact list

    Customer Success Best Practices:

    Drive initiatives within the Support group to capitalize on industry best practices, adopting them to our unique business and industry.

    Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)


    Role will carry:
    a sales quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.)

    an incremental CSAT / NPS target associated with designated accounts

    Requirements

    Bachelor's degree in business or a related field preferred

    3 years of Account Management and related experience

    Proven ability to solve problems creatively

    Experience seeing projects through the full life cycle

    Excellent analytical skills

    Strong interpersonal skills and extremely resourceful

    Proven ability to complete projects according to outlined scope, budget, and timeline

    Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential

    Nice-To-Haves

    Fluency in multiple languages

    Experience with related systems such as transportation management, warehouse management, automation, RFID technology

    Knowledge of networking technologies or cloud-based enterprise solutions

    Benefits & Compensation

    Competitive compensation package

    Full benefits package (medical, dental, vision) with option for HSA

    FSA and DCFSA

    Pet insurance

    Paid Time Off (FlexPTO, parental leave, volunteering time off)

    401K (with employer match)

    Life/AD&D (paid for by Kaleris)

    Disability (LTD and STD plan paid for by Kaleris)

    Employee Assistance Program

    Career growth and mentorship

    #J-18808-Ljbffr
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