Jobs
>
Atlanta

    Customer Success Manager - Atlanta, United States - Revel Systems

    Revel Systems
    Revel Systems Atlanta, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Company Overview:

    Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single platform.

    Revel works with businesses from small merchants to global enterprises, that are looking to implement cutting-edge technology that helps increase revenue, improve efficiency, and enhance experiences for employees and customers. Founded in 2010 Revel is a leading member of the Apple Enterprise Mobility Program.

    The Revel team is focused on its mission to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. Come join a smart, motivated team and work at a leading technology company during the next phase of growth.

    Position Summary

    Acting as the single point of contact for Revel and key customer stakeholders within Key Accounts, the Customer Success Manager drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Revel's solutions. The Customer Success Manager utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Revel's customers innovate more quickly and gain a competitive advantage in the marketplace.

    Responsibilities

    • Develop trusted relationships with key clients, partners and colleagues
    • Oversee the lifecycle and all aspects of client health including on-boarding value realization, and renewal, while spearheading further adoption of Revel services
    • Understand client goals and communicate and advocate for clients' needs internally
    • Master thorough knowledge of Revel products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
    • Act as the lead point of contact/account owner for all matters specific to assigned clients, providing resolution and escalations in a timely manner
    • Identify opportunities to provide additional value and go above and beyond for our clients

    Desired Qualifications

    • 5+ years working in a B2B customer-facing role with relevant Customer Success Experience
    • POS or Restaurant Tech experience strongly preferred
    • Strong empathy for customers and passion for revenue and growth
    • You want to help and serve our customers: They win, so you win
    • You're driven: No one needs to push you to excel; it's just who you are
    • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
    • Ability to manage influence through persuasion, negotiation, and consensus building
    • Background of post-sale and sales experience preferred
    • Deep understanding of value drivers in recurring revenue business models
    • Strong financial acumen including analytical and process-oriented mindset
    • Enthusiastic and creative leader with the ability to inspire others
    • Excellent communication and presentation skills
    • Success/Account Management Experience preferably in a vertical served by Revel.
    • Relevant Bachelor's degree

    This position is not open to CA, NY or CO residents.

    #LI-REMOTE

  • Dell

    Customer Success Manager

    1 week ago

    Dell Alpharetta, United States Full time

    Customer Success Manager - · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' a ...

  • Resolution Technologies, Inc.

    Customer Success Manager

    2 weeks ago

    Resolution Technologies, Inc. Atlanta, United States

    Customer Success Manager · Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers · As a CSM, you will serve ...

  • Resolution Technologies, Inc.

    Customer Success Manager

    2 weeks ago

    Resolution Technologies, Inc. Atlanta, United States

    Customer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...

  • MessageGears

    Customer Success Manager

    2 weeks ago

    MessageGears Atlanta, United States

    MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize ...

  • WelcomeHome Software

    Customer Success Manager

    1 week ago

    WelcomeHome Software Atlanta, United States

    About WelcomeHome · WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. · Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ emplo ...

  • Par Excellence

    Client Success Manager

    2 weeks ago

    Par Excellence Atlanta, United States

    Govt. Team - Client Success Manager · General Position Description · This position is responsible for the management of clients' post implementation. This includes product training and optimization. The goal is to facilitate client success and to increase usage of the PAR Bins s ...

  • Sharecare

    Manager, Client Success

    2 weeks ago

    Sharecare Atlanta, United States

    Job Description: · Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provide ...

  • MintLeads

    Customer Success Manager

    1 week ago

    MintLeads Atlanta, United States

    Role Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories w ...

  • AutoLeap

    Customer Success Manager

    15 hours ago

    AutoLeap Atlanta, United States

    Job Description · Job DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible imp ...

  • AutoLeap

    Customer Success Manager

    1 day ago

    AutoLeap Atlanta, United States

    AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our ...

  • Revel Systems

    Customer Success Manager

    2 weeks ago

    Revel Systems Atlanta, United States

    Company Overview: · Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating invento ...

  • MongoDB

    Manager, Customer Success

    6 days ago

    MongoDB Atlanta, United States

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...

  • AlgoSec

    Customer Success Manager

    2 weeks ago

    AlgoSec Atlanta, United States

    AlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. ...

  • Canvs

    Customer Success Manager

    1 day ago

    Canvs Atlanta, United States

    Canvs is the industry standard in measuring emotion. Using semantic AI and machine learning systems, we help organizations understand how their audiences feel so that they can make more informed decisions that impact their business. Our technology improves research efficiency and ...

  • MintLeads

    Customer Success Manager

    2 weeks ago

    MintLeads Atlanta, United States

    Role Summary · As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories ...

  • Slip Robotics

    Customer Success Manager

    6 days ago

    Slip Robotics Atlanta, United States

    Job Description · Job DescriptionIntroduction · Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for ...

  • Kaleris Company

    Customer Success Manager

    2 weeks ago

    Kaleris Company Atlanta, United States

    We're looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership ...

  • Rainforest

    Customer Success Manager

    2 weeks ago

    Rainforest Atlanta, United States

    Who are we looking for? · Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring th ...

  • Money Fit by DRS

    Client Success Manager

    2 weeks ago

    Money Fit by DRS Atlanta, United States

    Anchor is seeking an experienced Client Success Manager · Salary: $75,000-$80,000 · About Anchor · Anchor is an independent division of Hornblower Group, · Anchor · is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...

  • CENTEGIX

    Customer Success Manager

    12 hours ago

    CENTEGIX Atlanta, United States

    · CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for st ...