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Customer Success Manager
5 days ago
Relativity Chicago, United StatesLocation: Chicago, Remote United States · Department: Relativity Service Delivery · Location Type: Hybrid · Overview · The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensu ...
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Customer Success Manager
5 days ago
Insight Global Chicago, United StatesMust-haves · 5 years of experience in a Customer Success Manager role (specifically working in B2B healthcare and must have value based care experience) · Project management experience with or other Project Management software like Asana or Jira (must have experience creating ...
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Client Success Manager
2 weeks ago
Willis Towers Watson Chicago, United StatesAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...
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Customer Success Manager
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Cypress HCM Chicago, United StatesJob Description · Job Description · Senior Customer Success ManagerWe have an exciting opportunity for a Senior Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangeliz ...
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Customer Success Manager
18 hours ago
ACAMS Chicago, United StatesReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and ...
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Customer Success Manager
1 week ago
AvePoint Chicago, United StatesAbout AvePoint: · Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year a ...
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Client Success Manager
1 week ago
WTW Chicago, United States Paid WorkAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...
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Customer Success Manager
1 week ago
Wolters Kluwer Chicago, United StatesBasic Function · Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technolo ...
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Customer Success Manager
1 week ago
MARKT-PILOT GmbH Chicago, United StatesBased in Chicago, Germany, Italy and Stockholm, MARKT-PILOT is a fast-growing, high-tech SaaS Start Up that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence. We are on the hunt for an ambitious, analytical, ...
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Campaign Success Manager
2 weeks ago
PAG Consulting Chicago, United States: · Campaign Success Manager · About the Role: · The ideal candidate has strong ad operations experience, including campaign activation, · performance, strategy, and planning. In this role, you will work closely with the Partner Manager · team to ensure campaigns are executed fl ...
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Customer Success Manager
4 weeks ago
Part Analytics, Inc. Chicago, United StatesPart Analytics is a VC-backed B2B software startup providing the leading Design to Procure platform for Electronics Value Chain. · Our mission is to empower engineering, procurement and supply chain teams to collaborate seamlessly to make smarter, faster decisions throughout the ...
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Customer Success Manager
2 weeks ago
Russell Tobin Chicago, United StatesRussell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration. · Hourly Pay: $49 to $54 W2 · Location: Chicago, IL (Onsite) · Duration: 06 Mo ...
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Customer Success Manager
1 week ago
CCC Intelligent Solutions Chicago, United StatesCCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, len ...
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Customer Success Manager
1 week ago
SGA Chicago, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a Sr. Customer Success Manager for a Contract assignment with one of our premier SaaS clients in Chicago, IL. The Manager is also open to 100% Remote · We are hiring a Senior Customer Success Manager to join our ...
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Customer Success Manager
2 weeks ago
Varite Chicago, United StatesPay Range: $50-54/hr · Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of ...
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Customer Success Manager
1 day ago
Relativity Chicago, United StatesThe Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relatio ...
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Customer Success Manager
2 weeks ago
TalentBurst, an Inc 5000 company Chicago, United StatesTitle: Customer Success Manager · Location: Chicago, IL · Duration: 6 Months · Job Description: · Duties: · The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable imp ...
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Customer Success Manager
1 week ago
SGA Chicago, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a · Sr. Customer Success Manager · for a · Contract · assignment with one of our premier · SaaS · clients in · Chicago, IL . · The Manager is also open to 100% Remote · We are hiring a Senior Customer Success ...
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Customer Success Manager
1 week ago
MW Partner Chicago, United StatesJob Description · Job DescriptionMW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products. · Responsibilities and duties: · Accountable for Customer's overall success with Client, incl ...
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Customer Success Manager
4 weeks ago
DAT Freight Solutions Chicago, United StatesAbout DAT · DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite ...
Campaign Success Manager - Chicago, United States - PAG Consulting Inc
Description
Description:
Campaign Success Manager
About the Role:
The ideal candidate has strong ad operations experience, including campaign activation,
performance, strategy, and planning. In this role, you will work closely with the Partner Manager
team to ensure campaigns are executed flawlessly and delivered successfully, exceeding goals and KPIs. To achieve that, you may be required to have a hands-on approach to setting up campaigns autonomously in our Ad Server or coordinating with our ad operations specialists
team offshore. In addition, you will also serve as the liaison between the Audience Strategy and
Creative teams as well as Engineering and Tech Operations.
Part of this role requires the candidate to have a consultative approach to supporting our
Partner Manager team, by removing operational blockers, escalating technical issues and
improving campaign performance. You will also participate at product testings and launches,
development of SOP, and training material for both ad operations and the Partner Manager
team.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
● Deliver flawless ad execution for our Rider and Eats apps advertising products
● Own holistic campaign setup, ad trafficking, QA and troubleshooting
● Coordination of ad operations specialists to guarantee campaign success
● Function as ad operations consultant for Partner Managers
● Monitor patterns and collect feedback to proactively surface proposals to improve
quality, productivity and efficiency
● Participate in cross-functional team decisions including new product launches
and testings
● Work with Product and Engineering to identify changes to internal Ad
systems/tools that reduce the occurrence and impact of bottlenecks
● Devise strategies to improve ways of working with partner teams, increasing
efficiency and quality of ad campaigns.
Programmatic Candidates ( additional R&R's)
● Strong understanding of programmatic ecosystems and deal types. ( PG, PMP,
Open Auction etc)
● Hands-on experience working with major DSP's ( TTD, AdX, Yahoo)
● Experience taking initiatives from 0 to 1 while working on projects with high
degrees of ambiguity
● Experience working with many cross-functional partners to launch new strategies
and associated partnerships
---- Basic Qualifications ----
● Business administration or marketing degree or equivalent with hands-on
experience working in digital advertising
● Minimum of 4 years in an Ad Operations role at a data-driven, tech-savvy
company
● Mandatory experience working with Google Ads Manager (GAM) and video ad
products
● Experience with tag management and third-party trackers
● Must have MS Excel and Salesforce proficiency
● Strong project management capabilities
● Ability to work cross-functionally with many teams
---- What the Candidate Will Do ----
● Data-driven thinking and excellent quantitative skills
● Have a core operational understanding of critical campaign components such as
brand safety guidelines, ad viewability, and filtering for suspicious and/or
fraudulent media activity
● Be customer-obsessed (users and merchants) and be passionate about building
great experiences for Uber users
● Nimble and fast - able to balance priorities and move quickly in a rapidly
changing environment with tight deadlines.